Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Online Questions & Answers

• Question 721:

  Ursa Major Solar placed a time-dependent action in the workflow queue when the record was created. What are two situations that will cause this action to be removed from the queue? (Choose two.)

  A. If the action is deleted from the workflow queue
  B. If another record triggers the same workflow rule
  C. If the record no longer matches the rule criteria D. If a validation rule is triggered for the record
  A. If the action is deleted from the workflow queue
  C. If the record no longer matches the rule criteria D. If a validation rule is triggered for the record

• Question 722:

  Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

  A. Use an interview flow to capture Case details.
  B. Configure Knowledge with articles and data categories.
  C. Direct users to Global Search to look for similar cases.
  D. Create a custom object to capture popular Case resolutions.
  C. Direct users to Global Search to look for similar cases.

• Question 723:

  What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers

  A. Queue
  B. Pubic group
  C. case team
  D. User
  A. Queue
  D. User

• Question 724:

  Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.

  How can the Case be automatically placed in the correct queue upon submission?

  A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue/
  B. Create Assignment Rules based on the picklist values to move Cases to a Queue.
  C. Create an Escalation Rule entry for each picklist value and set to zero minutes.
  D. Create Record Types for each picklist value and assign to each product team's profile.
  B. Create Assignment Rules based on the picklist values to move Cases to a Queue.

• Question 725:

  A Salesforce Administrator is creating a new user.

  What should the Administrator consider when selecting the Username?

  A. It must look like an email address and be unique to the organization.
  B. It must be alphanumeric and unique to the organization.
  C. It must look like an email address and be unique across all Salesforce organizations.
  D. It must be alphanumeric and be unique across all Salesforce organizations.
  C. It must look like an email address and be unique across all Salesforce organizations.

• Question 726:

  Custom formula fields are recalculated:

  A. Nightly
  B. Every twenty minutes
  C. Once per user session
  D. Each time a user views the record
  D. Each time a user views the record

• Question 727:

  As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers asks the System Administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a System Administrator find this information?

  A. Critical Updates
  B. Users
  C. Company Information
  D. Profiles
  C. Company Information

• Question 728:

  What are the two main parts of WF?

  A. Actions and Time triggers
  B. Rules and Actions
  C. Email Alerts and Field updates
  D. Rules and Tasks
  B. Rules and Actions

• Question 729:

  When you define a Data Validation Rule, what must you also define?

  A. The error message.
  A. The error message.

• Question 730:

  When opening a case with Salesforce support, the case requestor is asked to include the Organization ID of the org with the issue. Where in Salesforce Setup will an Administrator find the Salesforce Org ID?

  A. My Domain
  B. Setup Home
  C. Org Details D. Company Information
  D