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SALESFORCE-CERTIFIED-ADMINISTRATOR Real Exam Questions

Salesforce Certified Administrator

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Question 1 Single choice

The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup.

Which scenario could prevent the administrator from fulfilling this requirement?

  1. A

    A junction object is required to support the lookup.

  2. B

    Roll-up summary fields exist on the master object.

  3. C

    The lookup field in all the records contains a value.

  4. D

    The lookup field is required for saving records.

Show answer and explanation

Correct answer: B

Question 2 Single choice

Northern Trail Outfitters held an event for hikers to blaze the trail for the new year. Their marketing team collected over a million new lead records to upload into Salesforce.

What is the recommended method for uploading this data?

  1. A

    Lightning Sync

  2. B

    AppExchange app

  3. C

    Data Import Wizard

  4. D

    Data Loader

Show answer and explanation

Correct answer: B

Question 3 Multiple choice

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.

What are two possible reasons for this? Choose 2 answers

  1. A

    The record type has not been set as the default record type.

  2. B

    The record type has not been added to the sales user profile.

  3. C

    The record type does not have an associated page layout.

  4. D

    The record type has not been activated.

Show answer and explanation

Correct answers: B, D

Question 4 Multiple choice

What are two good use cases for Salesforce approval process? (Choose two.)

  1. A

    A sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

  2. B

    A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval.

  3. C

    A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the Sales VP.

  4. D

    A sales process that involves approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

Show answer and explanation

Correct answers: A, B

Question 5 Single choice

Based solely on the role hierarchy a manager can do all of the following EXCEPT:

  1. A

    View, edit, delete, and transfer his/her and his/her subordinates records

  2. B

    Extend sharing on both his/her and his/her subordinate's records

  3. C

    View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates

  4. D

    View records his subordinate does not own but can view

Show answer and explanation

Correct answer: C

Question 6 Single choice

Users at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

  1. A

    Delete the extra components from the page.

  2. B

    Remove fields from the record details component.

  3. C

    Add component visibility filters to the components.

  4. D

    Include more tab components with filters.

Show answer and explanation

Correct answer: C

Question 7 Single choice

Universal Containers wants to begin selling to consumers, in addition to businesses. The Opportunity stages for selling to consumers will be different than those used for businesses.

Which feature in Salesforce will allow for this to be accomplished?

  1. A

    Page Layouts

  2. B

    Sharing Rules

  3. C

    Business Processes

  4. D

    Record Types

Show answer and explanation

Correct answer: D

Question 8 Multiple choice

Universal Containers has a Contact Lightning record page with a component that shows Unkedln data.
The sales team would like to only show this component to sales users when they are on their mobile phones.

Which two solutions should the administrator use to fulfill this requirement? Choose 2 answers

  1. A

    Filter the component visibility with View = Mobile/Tablet.

  2. B

    Filter the component visibility with Form Factor = Phone.

  3. C

    Filter the component visibility with User > Role > Name = Sales User.

  4. D

    Filter the component visibility with User > Profile > Name = Sales User.

Show answer and explanation

Correct answers: B, D

Question 9 Multiple choice

Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.

Which two options can UMS assign this layout to? Choose 2 answers

  1. A

    Role

  2. B

    User

  3. C

    Team

  4. D

    Profile

Show answer and explanation

Correct answers: B, D

Question 10 Single choice

Universal Containers has a private sharing model for Opportunities and uses Opportunity Teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same rile. The Salesforce administrator activates the old user record. The user is added to the same default Opportunity Teams, but is no longer able to see the same records the user worked on before leaving the company.

What is the likely cause?

  1. A

    The records were manually shared with the user.

  2. B

    The Stage of the Opportunity records was changed to Closed Lost.

  3. C

    Permission sets were removed when the user was deactivated.

  4. D

    The Record Type of the Opportunity records was changed.

Show answer and explanation

Correct answer: A