Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1281:

  Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

  A. True

  B. False

  Correct Answer: A

• Question 1282:

  Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.

  A. True

  B. False

  Correct Answer: A

• Question 1283:

  The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will

  A. Create 3 assignment rules

  B. Create 1 assignment rule with multiple criteria entries

  C. Create an assignment rule and 2 workflow rules

  D. Use workflow rules to accomplish this

  Correct Answer: B

• Question 1284:

  When a Lead is converted, an Account, Contact and _______ record are created.

  A. Lead

  B. Case

  C. Campaign

  D. Opportunity

  Correct Answer: D

• Question 1285:

  Queues can be made up of the following

  A. Users

  B. Public Groups

  C. Roles

  D. Profiles

  E. External Chatter Users

  Correct Answer: ABC

• Question 1286:

  What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

  A. Auto Response Rules

  B. Assignment Rules

  C. Web-to-Lead

  D. Escalation Rules

  Correct Answer: C

• Question 1287:

  The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?

  A. Delete the workflow rule

  B. Deactivate the workflow rule

  C. Delete the actions in the Time-based Workflow queue

  D. Reset passwords for all users of the org

  E. None of the above

  Correct Answer: C

• Question 1288:

  The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

  A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep

  B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date

  C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep

  D. This cannot be done

  Correct Answer: A

• Question 1289:

  The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

  A. When a record is created

  B. When a record is created or updated

  C. When a record is created/updated and didn't previously meet the trigger criteria

  D. None of the above

  Correct Answer: C

• Question 1290:

  A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

  A. Dynamic Dashboards

  B. Dashboard Filters

  C. Dashboard Snapshots

  D. This is not possible

  Correct Answer: B