Which objects support business processes?
A. Opportunities
B. Leads
C. Campaigns
D. Accounts
E. Solutions
F. Cases
G. Contacts
Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.
A. True
B. False
Record types specify the following elements.
A. Picklist values
B. Page layouts
C. Business processes
D. All of the above
E. None of the above
The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?
A. The field will be hidden from the user
B. The field will be read only
C. The field will be visible and editable to the user
D. None of the above
The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.
A. Role, Profile
B. OWD, Sharing rules
C. Sharing rules, Role Hierarchy
D. Profile, Role
Chatter External license allow users outside the company to join public Chatter groups.
A. True
B. False
Who can invite Chatter customers into a Chatter group?
A. The system admin
B. Group owner
C. All Chatter users
D. None of the above
Folders are used to organize the following (choose all that apply)
A. Dashboards
B. Reports
C. Documents
D. Email templates
E. All of the above
F. None of the above
The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply)
A. Make posts
B. View comments
C. Upload files
D. Join groups
E. View records
When Chatter is enabled in an org, the following happens (choose all that apply).
A. The Chatter app is added to the Force.com app menu
B. The Chatter tab is added to all standard apps
C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
D. All users are added to the All Chatter group
E. All of the above
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