Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1111:

  What can an administrator customize for the Service Cloud console?

  A. Whether the record opens as a primary tab or subtab

  B. The fields displayed in the highlights panel

  C. The interaction log fields displayed for objects without an Activity History related list

  D. Whether the SoftPhone displays in the footer or sidebar

  E. The objects displayed in the navigation tab

  Correct Answer: ABE

• Question 1112:

  Which of the following is part of the Sales Cloud 2?

  A. Accounts and Contacts

  B. Cases

  C. Marketing and Leads

  D. Solutions

  E. Content Library

  F. Opportunities and Quotes

  Correct Answer: ACEF

• Question 1113:

  Which of the following are standard Salesforce applications?

  A. Ideas

  B. Campaigns

  C. Administration

  D. Call Center

  E. Sales Center

  Correct Answer: AD

• Question 1114:

  How many workflow rules can you create per entity?

  A. 10

  B. 15

  C. 20

  D. 25

  Correct Answer: D

• Question 1115:

  What is the default report format for new reports created in report builder?

  A. Summary

  B. Tabular

  C. Matrix

  Correct Answer: B

• Question 1116:

  You can not use the browser's print function to print reports.

  A. True

  B. False

  Correct Answer: B

• Question 1117:

  This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:

  A. Ideas

  B. Community

  C. Sales Cloud

  D. Service Cloud2

  E. Sales Cloud2

  F. None of the Above

  Correct Answer: D

• Question 1118:

  Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.

  A. True B. False

  Correct Answer: B

• Question 1119:

  What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

  A. A new account and contact will be created with different Salesforce ID.

  B. You can choose to update the existing account and contact.

  C. The records will automatically update.

  D. The conversion will fail.

  E. The account and contact will automatically be overwritten

  Correct Answer: B

• Question 1120:

  Which statements are true about Cloud Scheduler?

  A. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.

  B. Cloud Scheduler is now enabled by default for all organizations.

  C. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.

  D. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.

  E. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

  Correct Answer: BCE