Every profile, including profiles associated with Customer Portal users must have at least one visible app.
A. True
B. False
What are two sources from which cases can be created?
A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Connect for Outlook
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
A. Summary
B. Matrix
C. Tabular
How does Locale settings affect your exported CSV file?
A. It doesn't affect anything.
B. It determines the delimiter.
C. It determines the encoding.
D. It determines the encryption.
Which is a capability of the new Service Cloud console?
A. It provides data visibility by combining a list view and related records on one screen.
B. It allows agents to view key record information in the highlights panel.
C. It preserves the context of calls using primary tabs and subtabs.
D. It allows access to data by opening each record in a new window.
E. It allows agents to take notes in an interaction log while in a call.
User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?
A. User A
B. The designated workflow user
C. The default workflow user
D. The last user to modify the record prior to User A
How many profiles can load in a single list view with Enhanced Profile Management enabled?
A. 300
B. 500
C. 200
D. 1.000
Which Salesforce editions provide option for customizing profiles?
A. All Editions
B. Unlimited, Developer and Enterprise Editions
C. Professional, Unlimited, and Developer Editions
D. Enterprise, Unlimited, and Developer Editions
E. All except Group Edition
F. All except Professional Edition
You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.
A. True
B. False
What is the click path to enable Enhance Profile Management?
A. Setup | Customize | User Interface
B. Setup | Manage Users | Profiles
C. Setup | Profiles | Customize
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