Pegasystems PEGAPCDC85V1 Online Practice Questions and Exam Preparation

Pegasystems PEGAPCDC85V1 Online Questions & Answers

• Question 41:

  A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next- Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer. Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

  A. Call intent detection
  B. Offers ranking
  C. Dispute handling strategy
  D. Interaction history
  C. Dispute handling strategy

• Question 42:

  To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

  A. '' .''
  B. "Customer."
  C. "Data."
  D. No prefix. Use directly the property name.
  A. '' .''

• Question 43:

  U+ Bank has decided to use the Pega Customer Decision Hub

  

• Question 44:

  U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience. Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

  A. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
  B. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
  C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
  D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
  C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days

• Question 45:

  As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend? (Choose Three)

  A. Collections
  B. Service
  C. Retention
  D. Resource Planning
  E. Accounting
  A. Collections
  C. Retention
  E. Accounting

• Question 46:

  You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements. Select each prioritization factor on the left and drag it to the correct condition on the right.

  Select and Place:

  

  

• Question 47:

  To access a property from an unconnected component, you use the____________.

  A. dot-property value directly
  B. property value
  C. component-dot-property construct
  D. customer-dot-property construct
  C. component-dot-property construct

• Question 48:

  U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers. The bank wants to present these two offers based on the following criteria:

  1.

  For both cards, customers must be above the age of 18

  2.

  Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards

  3.

  Platinum card is suitable for customers with the Credit Score > 500

  As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

  Hot Area:

  

  

• Question 49:

  U+ Bank uses Pega Customer Decision HubTM to display an offer to its customers on the U+ Bank website.

  The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.

  What do you configure in the Next-Best-Action Designer to achieve this outcome?

  A. Engagement policies
  B. Contact policy rules
  C. Customer segments
  D. Arbitration rules
  C. Customer segments

• Question 50:

  To which types of decisions can Pega Customer Decision HubTM be applied?

  A. Determining how to retain a customer
  B. Determining why response rates for a campaign in one region are below average
  C. Determining how to optimize the product portfolio to increase market share
  D. Determining the cause of a customer's problem
  B. Determining why response rates for a campaign in one region are below average