Pegasystems PEGAPCDC85V1 Online Practice Questions and Exam Preparation

Pegasystems PEGAPCDC85V1 Online Questions & Answers

• Question 11:

  U+ Bank has recently started using Pega Customer Decision HubTM to display the first credit card offer, the Standard card, to every customer who logs in to their website. Which three tasks do you need to perform to implement this requirement? (Choose Three)

  A. Set up business structure to Sales/CreditCards
  B. Define customer engagement polices
  C. Create and configure the real-time container
  D. Create the action and its web treatment
  E. Define customer contact policies
  A. Set up business structure to Sales/CreditCards
  C. Create and configure the real-time container
  D. Create the action and its web treatment

• Question 12:

  The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

  Which option allows you to implement the business requirement?

  A. Volume constraints
  B. Customer contact limits
  C. Suitability rules
  D. Suppression policies
  C. Suitability rules

• Question 13:

  You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

  Select and Place:

  

  

• Question 14:

  Myco, a telecom company, uses Pega Customer Decision HubTM to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email

  treatment which includes dynamic placeholders.

  As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

  A. a list of customer email addresses from the Test Message tab
  B. schedule an outbound run with a limited number of customers
  C. preview section from the email content editor
  D. a seed list from the Test Message tab
  D. a seed list from the Test Message tab

• Question 15:

  When a customer is offered an action that they already accepted, this is because_________.

  A. the strategy is not customized to exclude previously accepted offers
  B. there are no suppression rules defined
  C. the actions are filtered based on eligibility
  D. the customer intent was captured incorrectly
  D. the customer intent was captured incorrectly

• Question 16:

  You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.

  What factor do you consider in the prioritization expression?

  A. Predicted customer behavior
  B. Customer contact policy
  C. Offer eligibility
  D. Offer relevancy
  C. Offer eligibility

• Question 17:

  U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

  What changes do you need to make in the decision strategy for the updated scorecard to take effect?

  A. Remap the scorecard property in the decision strategy for the change to take effect.
  B. Add a new Group By component for the mortgage limit calculation.
  C. The score calculation is independent of the strategy and no change is required.
  D. A new proposition filter needs to be configured in the strategy to filter on customer income.
  D. A new proposition filter needs to be configured in the strategy to filter on customer income.

• Question 18:

  U+ Bank wants to use Pega Customer Decision HubTM to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.

  To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

  A. Define the starting population
  B. Enable web channel
  C. Add contact policy rules
  D. Map the real-time container to a business structure level
  B. Enable web channel

• Question 19:

  MyCo, a mobile company, uses Pega Customer Decision HubTM to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next- Best-Action Designer.

  

  The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior. As a decisioning consultant, what must you do to present offers from the two groups?

  A. Enable an engagement policy for the second group.
  B. Set contact limits for both the groups.
  C. Map a real-time container to the Top-level or Issue-level.
  D. Create a decision strategy at the Issue-level.
  D. Create a decision strategy at the Issue-level.

• Question 20:

  MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area. What do you need to configure in the Next-Best-Action Designer to implement this requirement?

  A. Applicability rules
  B. Audience
  C. Prioritization formula
  D. Customer segment
  B. Audience