Pegasystems Pega Decisioning Consultant PEGAPCDC85V1 Questions & Answers

• Question 1:

  To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

  A. '' .''

  B. "Customer."

  C. "Data."

  D. No prefix. Use directly the property name.

  Correct Answer: A

• Question 2:

  U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.

  What do you configure to implement this requirement?

  A. Trigger an external ETL (Extract-Transform-Load) process

  B. Select Refresh the audience

  C. Run the starting population segment daily

  D. Select different audience sample with similar profile

  Correct Answer: C

• Question 3:

  An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

  

  If the following volume constraint is applied, how many actions are delivered by the outbound run?

  A. 75 emails 25 SMSes

  B. 75 SMSes and 25 emails

  C. 100

  D. 150

  Correct Answer: B

• Question 4:

  To which types of decisions can Pega Customer Decision HubTM be applied?

  A. Determining how to retain a customer

  B. Determining why response rates for a campaign in one region are below average

  C. Determining how to optimize the product portfolio to increase market share

  D. Determining the cause of a customer's problem

  Correct Answer: B

• Question 5:

  Myco, a telecom company, has recently implemented Pega Customer Decision HubTM. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.

  What artifact do you configure to translate the traditional segments used to identify the target audience?

  A. Engagement policies and Arbitration

  B. Contact policies

  C. Segmentation

  D. Audience

  Correct Answer: A

• Question 6:

  What is the name of the property that is automatically recomputed for each decision component?

  A. Rank

  B. Priority

  C. Order

  D. Propensity

  Correct Answer: A

• Question 7:

  U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

  Which two valid actions do you create? (Choose Two)

  A. Credit card status

  B. No annual fee credit card

  C. 1% cash back credit card

  D. Credit card number

  Correct Answer: AB

• Question 8:

  Aggregation components provide the ability to________________.

  A. filter actions based on priority and relevance

  B. make calculations based upon a list of actions

  C. choose between actions

  D. set a text value to a strategy property

  Correct Answer: B

• Question 9:

  A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next- Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.

  Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

  A. Call intent detection

  B. Offers ranking

  C. Dispute handling strategy

  D. Interaction history

  Correct Answer: C

• Question 10:

  U+ Bank, a retail bank, uses Pega Customer Decision HubTM for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

  Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

  A. Business levers

  B. Engagement policies

  C. Context weighting

  D. Contact policies

  Correct Answer: AB