Pegasystems Pegasystems Certifications PEGAPCDC85V1 Questions & Answers

• Question 21:

  U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card. As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

  A. Increase the starting propensity of the Platinum Plus card.

  B. Increase the context weight of the Platinum Plus card.

  C. Increase the action value of the Platinum Plus card.

  D. Increase the business weight of the Platinum Plus card.

  Correct Answer: B

• Question 22:

  U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:

  

  The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200". As a Strategy Designer, how do you implement this change?

  A. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"

  B. Map the score value in the decision strategy to "<=200".

  C. Change the cutoff value in the results tab of the scorecard decision component

  D. Change the cutoff value in the results tab of the scorecard model

  Correct Answer: D

• Question 23:

  U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

  Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

  A. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.

  B. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

  C. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.

  D. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

  Correct Answer: A

• Question 24:

  The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

  Which option allows you to implement the business requirement?

  A. Volume constraints

  B. Customer contact limits

  C. Suitability rules

  D. Suppression policies

  Correct Answer: C

• Question 25:

  When a customer is offered an action that they already accepted, this is because_________.

  A. the strategy is not customized to exclude previously accepted offers

  B. there are no suppression rules defined

  C. the actions are filtered based on eligibility

  D. the customer intent was captured incorrectly

  Correct Answer: D

• Question 26:

  What does a solid arrow from a "Set Property" component to a "Filter" component mean?

  A. There is a one-to-one relationship between a "Set Property" and a "Filter" component.

  B. A property from the "Set Property" component is referenced by the "Filter" component.

  C. To evaluate the "Set Property" component, the "Filter" component is evaluated first.

  D. Information from the "Set Property" component is copied over to the "Filter" component.

  Correct Answer: B

• Question 27:

  MyCo, a mobile company, uses Pega Customer Decision HubTM to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next- Best-Action Designer.

  

  The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.

  As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

  A. Enable an action value in the prioritization formula.

  B. Ensure that the propensity is enabled in Arbitration tab.

  C. Create a prioritization decision strategy at the Group-level.

  D. Create an adaptive model rule at the Issue-level.

  Correct Answer: A

• Question 28:

  Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.

  Which two channels can the company use to present the new data plan to a customer? (Choose Two)

  A. Television

  B. Retail store

  C. Chatbot

  D. Billboard

  Correct Answer: AC

• Question 29:

  U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

  What changes do you need to make in the decision strategy for the updated scorecard to take effect?

  A. Remap the scorecard property in the decision strategy for the change to take effect.

  B. Add a new Group By component for the mortgage limit calculation.

  C. The score calculation is independent of the strategy and no change is required.

  D. A new proposition filter needs to be configured in the strategy to filter on customer income.

  Correct Answer: D

• Question 30:

  A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

  A. Customer contact limits

  B. Volume constraints

  C. Suppression rules

  D. Applicability rules

  Correct Answer: C