Pegasystems Pegasystems Certifications PEGACPSA88V1 Questions & Answers

• Question 61:

  A disputed transaction case records account information using a page property Account information is recorded at the time the case is created and does not update when the case is further processed Account information is stored in an

  external system and accessed by a data page.

  How do you configure the account information page?

  Available Choices (select all choices that are correct

  A. Select Copy from a data page on the page property

  B. Configure the page property to refer to a keyed data page

  C. Select Refer to a data page on the page property

  D. Define a reference property that refers to the data page

  Correct Answer: A

  Explanation: To configure the account information page, you can select Copy from a data page on the page property. This option copies the data from the data page to the clipboard page when the case is created and does not update it when the case is further processed. A data page is a rule that defines how and when to load data into memory for use by an application.

  References: https://community.pega.com/knowledgebase/articles/data- management-and-integration/86/data-pages

• Question 62:

  On a service level, the passed deadline interval is measured from Available Choices (select all choices that are correct)

  A. the end of the goal interval

  B. the end of the deadline interval

  C. when a user begins the assignment

  D. when the assignment is ready for a user

  Correct Answer: A

  Explanation: On a service level, the passed deadline interval is measured from the end of the goal interval. The goal interval defines when to take action because a step or case is taking too long to complete. The passed deadline interval defines when to take further action because a step or case is past the deadline.

  References: https://academy.pega.com/topic/passed-deadline-interval/v1

• Question 63:

  In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal.

  How do you configure the case life cycle to meet this requirement?

  Available Choices (select all choices that are correct)

  A. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal

  B. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed

  C. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process

  D. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal

  Correct Answer: C

  Explanation: To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that

  indicates whether the passenger is traveling with a service animal or not.

  References:

  https://community.pega.com/knowledgebase/articles/case-management/88/adding- processes-case-life-cycle

• Question 64:

  Which two configurations do you use to validate the minimum age of a new potential customer in the Collect Account lnformation assignment step? (Choose Two)

  A. Create and Edit Validate rule to check the customer age.

  B. Reference the Edit Validate rule on the Collect Account lnformation flow action.

  C. Reference the Validate rule on the Collect Account lnformation flow action.

  D. Reference the Validate rule on the Collect Account lnformation assignment.

  E. Reference the Edit validate rule on the Collect Account lnformation assignment.

  F. Create a Validate rule to check the customer age.

  Correct Answer: CF

• Question 65:

  An insurance claim case type is defined as follows:

  

  If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation? Available Choices (select all choices that are correct)

  A. When the Review claim step completes

  B. When Investigate claim step completes

  C. When the Process claim stage starts

  D. When the Review claim step starts

  Correct Answer: D

  Explanation: The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending-Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts.

  References: https://community.pega.com/knowledgebase/articles/case-management/88/updating-case- status

• Question 66:

  You are creating a case type to process job applications for a large corporation. Jobapplications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check.

  How do you configure a case type to achieve the required behavior?

  A. Create a process for the physical assessment that is followed by a process for the backgroundcheck.

  B. Create a process for the physical assessment that is parallel to the background check process.

  C. Create a process on one stage for the background check and a process on another stage for the physical assessment.

  D. Create a process for the background check and an optional process for the physical assessment.

  Correct Answer: B

• Question 67:

  A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates. How do you satisfy this requirement ?

  A. Configure a Validate rule for the room selection step.

  B. Apply a Disable when condition to the total cost field.

  C. Add a When condition to the room selection step.

  D. Define a declare expression for the total cost field.

  Correct Answer: D

• Question 68:

  An order fulfillment case type allows a customer to update user profile information during the order placement stage The user profile consists of the following three pages:

  Account ID and password

  Customer contact information

  A list of open orders with the status of each order

  How do you configure the case type to allow customers to update any of the user profile pages individually?

  Available Choices (select all choices that are correct)

  A. Add an alternate stage to the case life cycle.

  B. Add a button for each profile page to each assignment

  C. Add an optional process to the case workflow

  D. Add a set of optional actions to the case workflow

  Correct Answer: D

  Explanation: Optional actions are actions that users can perform at any time during a stage in the case workflow. They are not required to advance the case to the next stage or step. Optional actions can be used to allow customers to update

  any of the user profile pages individually during the order placement stage.

  References:

  https://community.pega.com/knowledgebase/articles/case-management/88/configuring- optional-actions

• Question 69:

  An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement Customers must select a make, model, and year to initiate a vehicle-specific search.

  How do you configure the data storage in the application to implement the requirement?

  Available Choices (select all choices that are correct)

  A. Configure a data page to store the make, model, and year vehicle data.

  B. Configure a static list of the make model and year vehicle data

  C. Configure a connection to an external system of record that contains the make model, and year vehicle data

  D. Configure a local data storage of the make model and year vehicle data

  Correct Answer: AC

  Explanation: To implement this requirement, you can configure a data page to store the make, model, and year vehicle data and configure a connection to an external system of record that contains the make, model, and year vehicle data. A data page is a rule that defines how and when to load data into memory for use by an application. You can configure a data page to source its data from an external system by using connectors or integrations. This way, you can access up-todate vehicle data from an external database or web service without storing it locally in your application.

  References: https://community.pega.com/knowledgebase/articles/data-management-and- integration/86/data-pages https://community.pega.com/knowledgebase/articles/data- management-and-integration/86/sourcing-data-page-data-external-systems

• Question 70:

  A reservation process allows customers to reserve a flight, hotel room, and rental car as partof a travel itinerary.

  Which configuration displays a check box to allow users to select travel insurance only if the itinerary includes a flight?

  A. A visible when condition applied to the check box

  B. An action set applied to the check box

  C. A declare expression configured for forward chaining

  D. A validate rule applied to the flow action

  Correct Answer: A