Pegasystems Pegasystems Certifications PEGACPSA88V1 Questions & Answers

• Question 31:

  In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account. Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two)

  A. Add a persist case shape after the first step.

  B. Configure the starting flow to instantiate the case type as a temporary case.

  C. Apply a when condition to the first step to persist only cases requiring updates.

  D. Configure the first step to instantiate the case type as a temporary case.

  Correct Answer: CD

• Question 32:

  Users create Insurance Coverage Request Cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure and the type of the procedure. After entering the information, user submits the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient name, procedure type, procedure date match an existing request. You have been given two requirements:

  -Ensure that users can identify duplicate requests.

  -

  If a case is duplicate, it is not written to the database. Otherwise, write the case to the database. Which two options configure application so that users can identify duplicate requests? (Choose two)

  A.

  Add a duplicate search step to the case life cycle design.

  B.

  Configure a duplicate search decision table and add it to a Decision shape

  C.

  Configure weighted conditions.

  D.

  Configure a validate rule to validate matching cases.

  Correct Answer: BD

• Question 33:

  You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

  What is the process that you follow to create this visualization?

  Available Choices (select all choices that are correct)

  A. Open the Channels landing page and then add a new portal

  B. Open the Explore data landing page, and then create a new insight

  C. Open the Explore data landing page and then add a Reporting widget

  D. Open the Data landing page and then create a new insight

  Correct Answer: B

  Explanation: To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page,

  and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing

  page in App Studio. References:

  https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights

• Question 34:

  A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets.

  What is the basic condition for the Search duplicate cases step?

  Available Choices (select all choices that are correct)

  A. Issue type is same

  B. Name of submitter is same

  C. Department is same

  D. Office location is same

  Correct Answer: A

  Explanation: The basic condition for the Search duplicate cases step is to compare the issue type of the current case with the issue type of existing cases. This way, only cases that have the same issue type are considered as potential duplicates. References: https://community.pega.com/knowledgebase/articles/case-management/88/searching- duplicate-cases

• Question 35:

  You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.

  To meet this requirement you need to set the_____________ in the service level to 3 days Available Choices (select all choices that are correct)

  A. goal

  B. passed deadline

  C. deadline

  D. urgency

  Correct Answer: C

  Explanation: To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user. References: https://academy.pega.com/topic/deadline-interval/v1

• Question 36:

  What do you configure in the Context section of a data transform rule that you create in Pega Platform?

  A. The application layer, class, and ruleset version that the rule applies to

  B. The rule types that you previously marked as relevant records

  C. The case types, user portals, and personas that use the rule

  D. The application name rule type label, and rule identifier

  Correct Answer: A

  Explanation: The context section of a data transform rule defines the scope and applicability of the rule. It specifies the application layer, such as framework or implementation, the class that the rule applies to, and the ruleset version that contains the rule. References: https://community.pega.com/sites/default/files/help_v88/procomhelpmain.htm#rule-/rule- obj-/rule-obj-property/context.htm

• Question 37:

  Which option follows best practices for naming a ruleset in Pega Platform? Available Choices (select all choices that are correct)

  A. Expense 01-02-05

  B. Pega-Prod 01-04-01

  C. Credit Check:03-01-02

  D. Grand-Corporation-Human-Resources-Department 01-01-03

  Correct Answer: C

  Explanation: This option follows best practices for naming a ruleset in Pega Platform. A ruleset name consists of two parts separated by a colon (:). The first part is an application- specific identifier, such as Credit Check, that is unique within your organization. The second part is a version number that consists of three numeric segments separated by hyphens (-), such as 03-01-02. References: https://community.pega.com/sites/default/files/help_v88/procomhelpmain.htm#rule-/rule- ruleset-/rule-ruleset-name/main.htm

• Question 38:

  You need to localize correspondence into a language that is unavailable in the Pega language pack Which option satisfies the requirement? Available Choices (select all choices that are correct)

  A. Run the Localization wizard and add translations to Translation html.

  B. Leverage translation services SOAP calls and enable records for translation.

  C. Configure a field value record that contains the correspondence text.

  D. Create the Translation rule manually and include the rule in the application ruleset.

  Correct Answer: D

  Explanation: To localize correspondence into a language that is unavailable in the Pega language pack, you can create the Translation rule manually and include the rule in the application ruleset. A Translation rule is a rule that defines how to translate text from one language to another. You can create a Translation rule manually by using the Create menu in Dev Studio and selecting Rule > Integration-Resources > Translation. You can then specify the source and target languages, the text to be translated, and the translated text. You can also use a decision table or a connector to provide the translated text. You must include the Translation rule in the application ruleset so that it can be used by the application. References: https://community.pega.com/knowledgebase/articles/integration/86/translation-rules

• Question 39:

  A data page holds product information The data page's Reload if older Than field is set to 15 minutes

  The data page is created at 06:12

  At 06:20 the user requests product information

  At 06:42 the user requests product information.

  When is the data page reloaded?

  Available Choices (select all choices that are correct)

  A. 06:35

  B. 06:42

  C. 06:20

  D. 06:27

  Correct Answer: B

  Explanation: The data page is reloaded at 06:42. A data page is a rule that defines how and when to load data into memory for use by an application. The Reload if older than field specifies the maximum age of the data page before it is reloaded from its source. In this case, the data page's Reload if older than field is set to 15 minutes, which means that the data page will be reloaded if it is older than 15 minutes when it is requested. The data page is created at 06:12, so it will expire at 06:27. At 06:20, the user requests product information, but the data page is not reloaded because it is not expired yet. At 06:42, the user requests product information again, but this time the data page is reloaded because it is older than 15 minutes. References: https://community.pega.com/knowledgebase/articles/data-management-and- integration/86/data-pages

• Question 40:

  Which two field types are specialized versions of the Query field type? (Choose two ) Available Choices (select all choices that are correct)

  A. A Picklist

  B. Case reference

  C. Data reference

  D. Embedded data

  Correct Answer: BC

  Explanation: These two field types are specialized versions of the Query field type. A Query field type allows users to select a value from a list that is populated by running a report definition rule or by referencing another field value rule. A Case reference field type allows users to select an existing case from a list that is populated by running a report definition rule on the Work- class or one of its subclasses. A Data reference field type allows users to select an existing data object from a list that is populated by running a report definition rule on a specific data class. References: https://community.pega.com/knowledgebase/articles/user-experience/86/configuring-field- types