Pegasystems PEGACPBA74V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPBA74V1 Online Questions & Answers

• Question 1:

  When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval From the insurance agent who verified the claim.

  How do you implement this requirement so each approver can work independently?

  A. Create three assignments and route to the appropriate approver.
  B. Create an approval step with cascading approval.
  C. Route to a workbasket where all three roles have access.
  D. Create business logic to route to the different approvers.
  A. Create three assignments and route to the appropriate approver.

• Question 2:

  DRAG DROP

  Select each use case on the left and drag it to the appropriate router on the right.

  Select and Place:

  

  

• Question 3:

  When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim. How do you configure the resolve process to support this requirement?

  A. Add a Send Email step as an optional action.
  B. Add a Send Email step and include all required parties.
  C. Route the email to all the recipients in a Collect Information step.
  D. Route an Approval step to the required parties.
  B. Add a Send Email step and include all required parties.

• Question 4:

  Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

  

  A. Add an Item Retention alternate stage and define a process for retention of item.
  B. Add a decision in the Item Return process to change the stage when a return is not necessary.
  C. Add a condition to skip the Item Return stage when a return is not necessary.
  D. Replace the Wait step in the Item Return stage with a Change Stage step.
  C. Add a condition to skip the Item Return stage when a return is not necessary.

• Question 5:

  Which two dependencies do you enforce with a Wait step? (Choose Two)

  A. Pausing a case until a predetermined time expires
  B. Preventing a case from resuming until an automated decision executes
  C. Preventing a case from entering a stage until a condition is met
  D. Pausing a case until another case (or all cases) reach a specified status
  A. Pausing a case until a predetermined time expires
  D. Pausing a case until another case (or all cases) reach a specified status

• Question 6:

  An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order. How do you configure the approvals in the application?

  A. Add the manager approval to an alternate stage in the case life cycle.
  B. Configure a parallel process for each of the required approvals.
  C. Add an optional process to each approval in the appropriate stage.
  D. Configure a single cascading approval based on an authority matrix.
  B. Configure a parallel process for each of the required approvals.

• Question 7:

  Which two of the following scenarios are good candidates for rule delegation? (Choose Two)

  A. Content of an entail confirming a customer submission
  B. Business policies controlled by regularity compliance
  C. Password validation standards
  D. The service level on expense reports
  A. Content of an entail confirming a customer submission
  B. Business policies controlled by regularity compliance

• Question 8:

  You are defining a user view for a loan application. If the loan applicant indicates there are one or more open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.

  A. Use a validate rule to verify the Date account opened is in the past.
  B. Use a calendar control to verify the Date account opened is in the past.
  C. Use a pick list control to verify the Date account opened is in the past.
  D. Use a when rule to verify the Date account opened is in the past.
  A. Use a validate rule to verify the Date account opened is in the past.

• Question 9:

  A survey is sent to a customer via email.

  How do you configure a solution to ensure the email includes the case ID for the survey?

  A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
  B. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
  C. Delegte a business rule so representaives can customize the email content as needed on a case- by-case basis.
  D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
  A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

• Question 10:

  Consider the following scenario:

  A customer files a fraud complaint. The complaint is investigated by a customer service agent.

  *The customer service agent may request additional information from the customer.

  * The merchant is notified and given 15 days to dispute the fraud claim.

  *If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.

  *If the fraud claim is rejected, the customer is notified and given 15 days to respond.

  Select the case life cycle design that follows the guidelines for identifying and naming stages.

  

  A. Option A
  B. Option B
  C. Option C
  D. Option D
  B. Option B