Pegasystems PEGACPBA74V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPBA74V1 Online Questions & Answers

• Question 41:

  An airline has the following requirement:

  A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the

  passenger declares that they will travel with a service animal.

  How do you configure the case life cycle to meet this requirement?

  A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
  B. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
  C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
  D. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
  B. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

• Question 42:

  You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

  A. The user is notified that the maximum urgency value has been reached.
  B. Urgency value remains at 100, but other service level processing continues.
  C. Urgency value continues to increment as configured.
  D. Service level processing is halted until the assignment is completed.
  B. Urgency value remains at 100, but other service level processing continues.

• Question 43:

  YOU are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections. Which two configuration options perform the correct assignment routing? (Choose Two)

  A. Configure all assignments to route to the service manager who then assigns the tasks to the specific team.
  B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
  C. Configure single level approval routing to a supervisor who assigns the task to the specific team.
  D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.
  B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
  D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

• Question 44:

  Consider the following scenario:

  An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.

  How do you name the step where the request is sent to the manager?

  A. Approve Employee Request
  B. Review Request
  C. Manager Approves Request
  D. Request Approval
  B. Review Request

• Question 45:

  Consider the following user story:

  As a customer, I want to the able to cancel an open service request at any time.

  Select the configuration option that satisfies the user story.

  A. Add a stage-only action to each stage in the case life cycle
  B. Configure the Cancel button on the user views to resolve the case.
  C. Add a case wide action to the case life cycle.
  D. Add an alternate stage to the case life cycle.
  D. Add an alternate stage to the case life cycle.

• Question 46:

  Consider this requirement for a business transaction:

  An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

  *If approved, the request is forwarded to the Fulfillment department. *If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.

  * The Fulfillment department will process the request if the requested items are in stock. Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

  

  

  

  

  A. Option A
  B. Option B
  C. Option C
  D. Option D
  A. Option A

• Question 47:

  Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose Two.)

  A. Speed
  B. Accuracy
  C. Testing
  D. Coding
  A. Speed
  B. Accuracy

• Question 48:

  A Customer applies for a credit card. In order (or the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?

  A. Make credit card request a child case of credit check.
  B. Make credit check a child case of credit card request.
  C. Make both loan request and credit check top cases.
  D. Make credit check a spin-off case of credit card request.
  B. Make credit check a child case of credit card request.

• Question 49:

  A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

  A. Route the request to a manager who assigns the agent.
  B. Route requests to a skilled work group.
  C. Route to a skilled member of a work group.
  D. Route to a work group based on the location.
  B. Route requests to a skilled work group.

• Question 50:

  A manager has reviewed u case- und has decided to increase the case urgency and escalate to MR. MR must review and respond wdliwi four business hours. Which three configuration options are deeded to enable the manager to satisfy the requirements? (Choose Three)

  A. Provide notification to HR requesting urgency be increased.
  B. Provide a service level for the HR assignment.
  C. Provide escalation action to HR and resolve the case.
  D. Provide a field for urgency adjustment.
  E. Provide a local action to transfer the assignment to another queue.
  B. Provide a service level for the HR assignment.
  D. Provide a field for urgency adjustment.
  E. Provide a local action to transfer the assignment to another queue.