Pegasystems CPBA PEGACPBA74V1 Questions & Answers

• Question 31:

  You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the ___________ in the service level to 5 days.

  A. goal

  B. passed deadline

  C. deadline

  D. urgency

  Correct Answer: C

• Question 32:

  Which two of the following scenarios are good candidates for rule delegation? (Choose Two)

  A. Content of an entail confirming a customer submission

  B. Business policies controlled by regularity compliance

  C. Password validation standards

  D. The service level on expense reports

  Correct Answer: AB

• Question 33:

  A home loan application requires application the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?

  A. Create an approval step with cascading approval.

  B. Apply business logic to route a single assignment in the correct order.

  C. Route an assignment to a work queue where both roles have access.

  D. Create an approval process for each manager in parallel.

  Correct Answer: A

• Question 34:

  You are preparing to delegate a number of business rules, which three prerequisite- actions must be taken before tan delegate the business rules? (Choose Three)

  A. Ensure the delegated ruleset exists in the Production rulesets list.

  B. Ensure a ruleset that will contain the delegated rules exists.

  C. Ensure a ruleset exists for the users who will manage the delegated rules.

  D. Ensure an access group exists for the users who will manage the delegated rules.

  E. Ensure the delegated rules are added to a locked ruleset.

  Correct Answer: ABD

• Question 35:

  How do you route an assignment so that any available member or the Finance department can perform the task?

  A. Route the assignment to a work M

  B. Route the assignment to a work queue.

  C. Route the assignment to the admin user ID.

  D. Route the assignment separately to all members.

  Correct Answer: B

• Question 36:

  How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment la completed before the deadline?

  A. Apply an urgency adjustment to the goal interval.

  B. Apply an urgency adjustment to the deadline interval.

  C. Adjust the default assignment urgency.

  D. Add an escalation action to the goal interval.

  Correct Answer: A

• Question 37:

  A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life insurance underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?

  A. Route the assignment to the correct work queue using skill-based routing.

  B. Route the assignment to a specific underwriter based on business logic.

  C. Route the assignment to the correct work queue using an authority matrix.

  D. Route the assignment to the correct work queue based on business logic.

  Correct Answer: D

• Question 38:

  In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a_______________.

  A. process that routes to the manager

  B. step that routes to the manager

  C. change stage step to allow the employee to route to the manager

  D. stage to route requests to the manager

  Correct Answer: B

• Question 39:

  YOU are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections. Which two configuration options perform the correct assignment routing? (Choose Two)

  A. Configure all assignments to route to the service manager who then assigns the tasks to the specific team.

  B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.

  C. Configure single level approval routing to a supervisor who assigns the task to the specific team.

  D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

  Correct Answer: BD

• Question 40:

  A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

  A. Route the request to a manager who assigns the agent.

  B. Route requests to a skilled work group.

  C. Route to a skilled member of a work group.

  D. Route to a work group based on the location.

  Correct Answer: B