Pegasystems PEGACPBA74V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPBA74V1 Online Questions & Answers

• Question 31:

  As part of a purchase order case, after someone completes a purchase, a confirmation email is sent. How do you design the case life cycle to send the email?

  A. As part of the case configuration
  B. As part of the stage configuration
  C. As a separate process step
  D. As an alternate stage
  C. As a separate process step

• Question 32:

  DRAG DROP

  Select each use case on the left and drag it to the appropriate router on the right.

  Select and Place:

  

  

• Question 33:

  You are preparing to delegate a number of business rules, which three prerequisite- actions must be taken before tan delegate the business rules? (Choose Three)

  A. Ensure the delegated ruleset exists in the Production rulesets list.
  B. Ensure a ruleset that will contain the delegated rules exists.
  C. Ensure a ruleset exists for the users who will manage the delegated rules.
  D. Ensure an access group exists for the users who will manage the delegated rules.
  E. Ensure the delegated rules are added to a locked ruleset.
  A. Ensure the delegated ruleset exists in the Production rulesets list.
  B. Ensure a ruleset that will contain the delegated rules exists.
  D. Ensure an access group exists for the users who will manage the delegated rules.

• Question 34:

  A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment.

  To determine what type of routing to apply to each assignment, what question do you ask yourself?

  A. Is any special correspondence needed?
  B. Can the work be delegated to other users?
  C. How long does the work take to complete?
  D. Who should do the work?
  D. Who should do the work?

• Question 35:

  In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

  A. Set the goal to be the required response time based on policy and send notifications to both parties.
  B. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
  C. Set the deadline to be the required response time based on policy and send notifications to both parties.
  D. Set the goal to be the desired response time based on policy and send notifications to both parties.
  C. Set the deadline to be the required response time based on policy and send notifications to both parties.
  D. Set the goal to be the desired response time based on policy and send notifications to both parties.

• Question 36:

  After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled. Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

  

  

  

  

  A. Option A
  B. Option B
  C. Option C
  D. Option D
  A. Option A

• Question 37:

  A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life insurance underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?

  A. Route the assignment to the correct work queue using skill-based routing.
  B. Route the assignment to a specific underwriter based on business logic.
  C. Route the assignment to the correct work queue using an authority matrix.
  D. Route the assignment to the correct work queue based on business logic.
  D. Route the assignment to the correct work queue based on business logic.

• Question 38:

  You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates.

  How do you support this request?

  A. Summarize the manager column.
  B. Sort the manager column.
  C. Group the manager column.
  D. Filter the manager column.
  C. Group the manager column.

• Question 39:

  A help desk ticket case type is defined as follows:

  

  If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

  A. When Verify solution step starts
  B. When the Process ticket step starts
  C. When the Process ticket step completes
  D. When the Triage stage completes
  B. When the Process ticket step starts

• Question 40:

  In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.

  Which option meets the needs of this requirement?

  A. Add an assignment to the case life cycle.
  B. Add an alternate stage to the case life cycle.
  C. Add a stage with a start condition to the case workflow.
  D. Add an optional action to the case workflow.
  D. Add an optional action to the case workflow.