Pegasystems PEGACPBA74V1 Online Practice Questions and Exam Preparation

Pegasystems PEGACPBA74V1 Online Questions & Answers

• Question 11:

  In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.

  

  What is the best way to design routing so the correct interviewer is assigned the task?

  A. Route the job application to a specific user using the Use business logic option.
  B. Route the job application to an operator within a skilled group using the Specific user option.
  C. Route the job application to a specific queue using the Use business logic option.
  D. Route the job application to an appropriately skilled operator using the Specific user option.
  D. Route the job application to an appropriately skilled operator using the Specific user option.

• Question 12:

  DRAG DROP

  Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order.

  Select and Place:

  

  

• Question 13:

  A list report includes columns for purchase requests and regional cost centers. A manager wants the report to -how the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?

  A. Use the purchase requests column to group the cost centers.
  B. Filter the results so that only cost center and purchase requests are included in the report.
  C. Summarize the regional cost centers by count.
  D. Summarize the purchase requests column by count.
  D. Summarize the purchase requests column by count.

• Question 14:

  In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?

  A. The stage
  B. The step
  C. The case type
  D. The process
  B. The step

• Question 15:

  In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.

  

  To meet this requirement, you apply a goal and deadline to the ______________.

  A. Case type
  B. Schedule Interview process
  C. Interview stage
  D. Schedule Interview step
  D. Schedule Interview step

• Question 16:

  How do you provide users with guidance for completing a form and avoid the need for application training?

  A. Send a notification to the assigned user.
  B. Add an instruction to the assignment.
  C. Add an optional action to the case to explain the task.
  D. Add the corresponding step to an appropriate stage.
  B. Add an instruction to the assignment.

• Question 17:

  How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment la completed before the deadline?

  A. Apply an urgency adjustment to the goal interval.
  B. Apply an urgency adjustment to the deadline interval.
  C. Adjust the default assignment urgency.
  D. Add an escalation action to the goal interval.
  A. Apply an urgency adjustment to the goal interval.

• Question 18:

  When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?

  A. In the Employment Information process add a custom condition to test the card type.
  B. In the Employment Information process add an Approve/Reject step to test the card type.
  C. In the Employment Information process add a card type true/false field to a user view.
  D. In the Employment Information process validate card type for continued processing.
  A. In the Employment Information process add a custom condition to test the card type.

• Question 19:

  You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the ___________ in the service level to 5 days.

  A. goal
  B. passed deadline
  C. deadline
  D. urgency
  C. deadline

• Question 20:

  Select the characteristic used to identify candidate rules to be delegated to business users.

  A. Changing business conditions require that the rule be managed without IT intervention.
  B. Ownership of changes to delegated rules changes from work group to work group.
  C. Frequent changes are needed to continuously redefine the user experience.
  D. Changes to business conditions require that the rule be managed with IT intervention.
  A. Changing business conditions require that the rule be managed without IT intervention.