Pegasystems CPBA PEGACPBA74V1 Questions & Answers

• Question 11:

  Consider the following user story:

  As a customer, I want to the able to cancel an open service request at any time.

  Select the configuration option that satisfies the user story.

  A. Add a stage-only action to each stage in the case life cycle

  B. Configure the Cancel button on the user views to resolve the case.

  C. Add a case wide action to the case life cycle.

  D. Add an alternate stage to the case life cycle.

  Correct Answer: D

• Question 12:

  Consider the following scenario:

  *During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.

  *Next, an email invitation is sent to the candidate.

  *During the interview, the hiring manager captures notes from the discussion.

  *Finally, the candidate is assigned a technical exercise and the results are added to the case.

  Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)

  A. Schedule Interview

  B. Notify Candidate

  C. Ask Questions

  D. Technical Exercise

  Correct Answer: AB

• Question 13:

  A help desk ticket case type is defined as follows:

  

  If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

  A. When Verify solution step starts

  B. When the Process ticket step starts

  C. When the Process ticket step completes

  D. When the Triage stage completes

  Correct Answer: B

• Question 14:

  Consider the following scenario:

  An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.

  How do you name the step where the request is sent to the manager?

  A. Approve Employee Request

  B. Review Request

  C. Manager Approves Request

  D. Request Approval

  Correct Answer: B

• Question 15:

  Consider the following user story:

  As an account owner, I want to be able to add a member to my account so I can give the member temporary access.

  Which two questions help you define the fields for the user view? (Choose Two)

  A. Will field information about the temporary member be stored in an external database?

  B. What fields does the account owner need to see to be able to add a temporary member?

  C. How do the fields for the temporary member need to be displayed?

  D. Do the fields about the temporary member need to be displayed in multiple languages?

  Correct Answer: BC

• Question 16:

  After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled. Select the case life cycle design that most closely follows the guidelines for identifying and naming stages. A

  

  B

  

  

  D

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: A

• Question 17:

  An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.

  *If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.

  *If the credit is acceptable, the loan application is forwarded to a loan officer for review.

  * If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.

  *If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.

  Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.

  A

  

  B

  

  

  D

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: D

• Question 18:

  Consider the following scenario:

  A customer files a fraud complaint. The complaint is investigated by a customer service agent.

  *The customer service agent may request additional information from the customer.

  * The merchant is notified and given 15 days to dispute the fraud claim.

  *If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.

  *If the fraud claim is rejected, the customer is notified and given 15 days to respond.

  Select the case life cycle design that follows the guidelines for identifying and naming stages.

  

  A. B.

  

  C. D.

  Correct Answer: B

• Question 19:

  In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.

  Which option meets the needs of this requirement?

  A. Add an assignment to the case life cycle.

  B. Add an alternate stage to the case life cycle.

  C. Add a stage with a start condition to the case workflow.

  D. Add an optional action to the case workflow.

  Correct Answer: D

• Question 20:

  Consider this requirement for a business transaction:

  An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

  *If approved, the request is forwarded to the Fulfillment department. *If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.

  * The Fulfillment department will process the request if the requested items are in stock. Select the case life cycle design that most closely follows the guidelines for identifying and naming stages. A

  

  B

  

  

  D

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: A