NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 301:

  A team has identified five opportunities for improvement related to patient wait times. Which of the following is the best tool for selecting the opportunity with the highest impact?

  A. Pareto chart
  B. Ishikawa diagram
  C. Control chart
  D. Check sheet
  A. Pareto chart

• Question 302:

  Which of the following is the best tool to report process improvements to a quality committee?

  A. Histogram
  B. Flow Chart
  C. Scatterplot
  D. Control Chart
  D. Control Chart

• Question 303:

  A chart used to display the expected range of variation in a stable process is called a

  A. Scattergram
  B. Histogram
  C. Run chart
  D. Control chart
  D. Control chart

• Question 304:

  A pulmonologist is gathering social determinants of health data from their patients. Which of the following best explains the purpose of collecting this data?

  A. This evaluates connections between the disease and the living conditions
  B. This information is needed to meet a new quality metric
  C. This is a result of an update to the electronic medical record system
  D. This information facilitates the patient's application for state resources
  A. This evaluates connections between the disease and the living conditions

• Question 305:

  During the initial quality improvement team meeting, ground rules should be established to

  A. Educate the team about pathways/guidelines
  B. Help team members relate to patient needs
  C. Agree how meetings will be conducted
  D. Eliminate the need for meeting minutes
  C. Agree how meetings will be conducted

• Question 306:

  Data identify a need to reduce medication errors in an institution. When requesting support to form a medication error reduction team from executive leadership, a healthcare quality professional should demonstrate _

  A. technology is inadequate to address the issue.
  B. past compliance with mandatory state reporting.
  C. the organization has a need for a new strategic goal.
  D. the initiative will lead to improved patient safety.
  D. the initiative will lead to improved patient safety.

• Question 307:

  Which of the following is the most effective way to promote a safe transition of care to home for patients leaving a hospital?

  A. Use the teach-back method for instructions and establish the first follow-up appointment.
  B. Provide written information and a reminder card to make a follow-up appointment.
  C. Send information to the patient's physician and advise the patient to return to the emergency department for any concerns.
  D. Complete the discharge checklist and assign a transitions navigator to follow-up in 10 days.
  A. Use the teach-back method for instructions and establish the first follow-up appointment.

• Question 308:

  An improvement team is presented with the following information and tasked with deciding which improvement methodology would be most appropriate:

  Medication Physician Order to Medication Arrival on Unit

  Time in Minutes: Median: 45, Average: 44.3, Goal: 30

  Staff Comments:

  "The process is too complicated."

  "Why do I need to enter the order into two different systems? There are lots of non-value added steps."

  "We are constantly waiting for the medication to be delivered from the pharmacy, which delays patient care. Why can't we access this medication directly on the floor?" "The pharmacy overproduces this medication in large batches, which

  goes wasted."Based on the information available, which of the following methodologies is most appropriate to address the concerns about the process?

  A. Poka-yoke
  B. Plan-Do-Study-Act
  C. Six Sigma
  D. Lean
  D. Lean

• Question 309:

  An organization has compiled the scatter plots below:

  

  Based on these plots, which of the following conclusions can be made by the quality professional?

  A. Setting 2 has a significant correlation between complication rate and time to positive outcome.
  B. Complication rates are not causing longer time to positive outcome at setting 2.
  C. Setting 1 has a strong positive correlation between complication rate and time to positive outcome.
  D. Complication rates are causing longer time to positive outcome at settling 1.
  C. Setting 1 has a strong positive correlation between complication rate and time to positive outcome.

• Question 310:

  Which of the following stages may cause continuous quality improvement teams to dissolve prematurely?

  A. Performing
  B. Storming
  C. Norming
  D. Forming
  B. Storming