NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 121:

  The most important determinant of quality improvement success is

  A. The CQI model selected
  B. Organizational culture
  C. Monetary resource allocation
  D. The type of organization
  B. Organizational culture

• Question 122:

  Identification of quality Improvement opportunities can best be Identified through

  A. payor requirements.
  B. patient complaints.
  C. organizational strategic goals.
  D. suggestions for new legal statutes.
  B. patient complaints.

• Question 123:

  Latent conditions can be described as

  A. Specific unsafe acts that have adverse consequences
  B. Defects that may go undetected for long periods of time
  C. Unintentional mistakes made by an individual
  D. Errors having a direct and immediate effect on safety
  B. Defects that may go undetected for long periods of time

• Question 124:

  Which of the following actions best illustrates an organization has begun the work necessary to achieve the Malcolm Baldrige Award?

  A. evaluating current operations against the ISO standards
  B. creating a team to revise operations to conform to the Malcolm Baldrige criteria
  C. reviewing the Malcolm Baldrige criteria to determine organization alignment
  D. demonstrating wide-spread integration of Lean principles
  C. reviewing the Malcolm Baldrige criteria to determine organization alignment

• Question 125:

  A root cause analysts (RCA) was conducted tor an event related to a delayed high-priority alarm response. Alarm fatigue was determined to be a root cause. Which of the following Is the most appropriate first Intervention?

  A. Establish a written policy for alarms escalation.
  B. Review alarm signals for clinical appropriateness.
  C. Implement a guideline with clear criteria for Initiation of cardiac monitoring.
  B. Review alarm signals for clinical appropriateness.

• Question 126:

  To integrate performance improvement with organization planning, there must be alignment between

  A. Performance improvement teams and human resources
  B. Measuring and monitoring performance results
  C. Quality control processes and systems
  D. Strategic and improvement objectives
  D. Strategic and improvement objectives

• Question 127:

  A healthcare quality professional wants to find out whether the community served Is satisfied with the care provided. The organization serves patients who live within a 10-mile radius. Thehealthcare quality professional mails a survey to households within 3 miles of the organization. What type of bias has been Introduced?

  A. confirmation
  B. sampling
  C. response
  D. availability
  B. sampling

• Question 128:

  Cold-spotting involves identifying populations that

  A. engage in high-risk behaviors.
  B. lack access to healthcare or other community support.
  C. receive care through state and federally funded programs.
  D. utilize healthcare services frequently.
  B. lack access to healthcare or other community support.

• Question 129:

  A provider's Ongoing Professional Practice Evaluation (OPPE) profile is shown below. In this organization, if a provider partially meets or does not meet performance expectations, they are referred to peer review for a Focused Professional Practice Evaluation (FPPE). Fully Meets: >80% of measures at threshold Meets: 65% to 80% of measures at threshold Partially Meets: 40% to 64% of measures threshold Does Not Meet: <40% of measures at threshold After reviewing this provider's overall profile, what should the healthcare quality professional suggest?

  A. The provider fully meets expectations; do nothing.
  B. The provider does not meet expectations; refer to peer review.
  C. The provider partially meets expectations; retain privileges.
  D. The provider meets expectations; retain privileges.
  C. The provider partially meets expectations; retain privileges.

• Question 130:

  Education sessions were held to improve bar code medication administration (BCMA) performance. Six months after completion of education, an analysis showed continued BCMA improvement. What is the key to sustaining this improvement?

  A. Revise the policy and procedures
  B. Request patient input on the process
  C. Monitor for continuous compliance
  D. Provide ongoing feedback to staff
  C. Monitor for continuous compliance