NAHQ NAHQ-CPHQ Online Practice Questions and Exam Preparation

NAHQ NAHQ-CPHQ Online Questions & Answers

• Question 141:

  Which of the following is the key responsibility of a healthcare quality professional in all types of facilities and organizations?

  A. Resolve the management problems of the organization.
  B. Coordinate Internal support for quality improvement activities.
  C. Identify safety issues of the facility.
  D. Correct clinical qualityproblems.
  C. Identify safety issues of the facility.

• Question 142:

  Which of the following tools depicts a sequence of events in a process?

  A. Pareto diagram
  B. Flowchart
  C. Run chart
  D. Scatter diagram
  B. Flowchart

• Question 143:

  A healthcare quality professional is charged with facilitating a team. The goal of the team is to develop criteria for levels of care in behavioral/mental health. Which of the following is the most important characteristic of the facilitator?

  A. ability to select team members
  B. knowledge of behavioral/mental health
  C. ability to moderate a work group
  D. knowledge of levels of care
  C. ability to moderate a work group

• Question 144:

  An internal customer of the admission process in a skilled nursing facility is the

  A. nurse completing the Initial assessment.
  B. insurance company.
  C. patient's spouse and family.
  D. patient being admitted.
  A. nurse completing the Initial assessment.

• Question 145:

  The upper and lower limits on a control chart are:

  A. Used to display the distribution of data.
  B. The same as thresholds.
  C. Used to determine if the long-range average is changing.
  D. Statistically calculated from the related data.
  D. Statistically calculated from the related data.

• Question 146:

  Which of the following tools aids decision-making through organizing tasks, issues, or actions based on agreed-upon criteria?

  A. Brainstorming
  B. Multi-voting
  C. Prioritization matrix
  D. Delphi method
  C. Prioritization matrix

• Question 147:

  To determine how much variability in a process Is due to random variation and how much Is due to unique events, the most appropriate tool would be a

  A. control chart.
  B. Pareto chart.
  C. scatter diagram.
  D. cause and effect diagram.
  A. control chart.

• Question 148:

  An organization conducts daily briefing sessions. Which of the following questions demonstrates a culture of safety?

  A. "Do we have available beds in the ICU?"
  B. "Did anything happen last night that could lead to a central line infection?"
  C. "Who is the last person that committed a medication error?"
  D. "What was the patient's intake and output?"
  B. "Did anything happen last night that could lead to a central line infection?"

• Question 149:

  A clinic is implementing a new medication dispensing system. The vendors of three products are on site with staff interacting with the products prior to purchase. Which of the following best describes this type of safety intervention?

  A. Forcing function
  B. Standardization
  C. Usability testing
  D. Independent backup
  C. Usability testing

• Question 150:

  An organization has Just experienced a wrong site surgery. A quality leader was asked to conduct a review to understand how the process failed. The best quality Improvement tool to use In developing a shared understanding of the current process Is which of the following?

  A. Ishlkawa diagram
  B. stratification chart
  C. matrix diagram
  D. flowchart
  D. flowchart