Microsoft MB2-704 Online Practice Questions and Exam Preparation

Microsoft MB2-704 Online Questions & Answers

• Question 21:

  You create an Advanced Find view that consists of columns from the account entity. Which action is possible when customizing the view?

  A. Adding columns from related of records
  B. Creating three levels of sort criteria
  C. Setting the option to filter columns to ensure it displays by default when opening the view
  D. Merging two columns into one
  A. Adding columns from related of records

• Question 22:

  A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer.

  You need to configure an entitlement.

  What should you do?

  A. Create an entitlement with two service level agreements (SLAs) for each type of support.
  B. Create an entitlement, and link to two cases for each type of support. OC
  C. Create an entitlement, with two entitlement channels for each type of support.
  D. Create an entitlement, and link to two templates for each type of support.
  C. Create an entitlement, with two entitlement channels for each type of support.

• Question 23:

  An entitlement for a customer has a status of Active.

  You need to make changes to the entitlement.

  What should you do before making the changes?

  A. Renew the entitlement.
  B. Deactivate the entitlement.
  C. Click Edit in the Action pane.
  D. Cancel the entitlement.
  B. Deactivate the entitlement.

• Question 24:

  What can be classified by using the subject tree?

  A. Opportunities
  B. Accounts
  C. Leads
  D. Cases
  D. Cases

• Question 25:

  Your company's support process has the following two business requirements:

  

  New cases that are marked as high priority automatically move to an escalation stage when first opened.

  

  New cases with no priority move to the research stage.

  What should you configure to meet these business requirements?

  A. Two business process flows
  B. Branching business process flow
  C. Real-time workflow process
  D. Branching business rules
  B. Branching business process flow

• Question 26:

  You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year. What should you do?

  A. Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.
  B. Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal.
  C. Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.
  D. Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal
  D. Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal

• Question 27:

  You are a marketing specialist. You receive an email message from a prospective client who was referred to your company by a current client.

  You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.

  After tracking the email message, what should you do?

  A. Convert the email message to an opportunity, and assign it to a salesperson.
  B. Convert the email message to a lead, and assign it to a salesperson.
  C. Create a task, and set the Regarding field to the existing customer who referred the potential client.
  D. Create a new account for the potential client and assign a follow-up phone call activity to a salesperson.
  B. Convert the email message to a lead, and assign it to a salesperson.

• Question 28:

  Your manager needs an analysis that contains four views and three charts.

  Which two actions should you perform? Each correct answer presents a complete solution. Choose two.

  A. Create one dashboard.
  B. Create a Report Wizard Report.
  C. Create an SSRS report.
  D. Create two dashboards.
  C. Create an SSRS report.
  D. Create two dashboards.

• Question 29:

  You are the manager for all Microsoft Dynamics CRM Knowledge Base articles that the service management team submits.

  A team member submits an article to Knowledge Base.

  What should you do to make the article available to the entire organization?

  A. Submit it
  B. Publish it.
  C. Approve it.
  D. Draft it.
  B. Publish it.

• Question 30:

  What is the purpose of the business process flow in the opportunity form?

  A. To show other users who are collaborating on the opportunity
  B. To provide a sales script for the salesperson to use when speaking to a potential customer
  C. To show the current stage in the sales lifecycle
  D. To enforce entry of mandatory fields
  C. To show the current stage in the sales lifecycle