Microsoft MB2-700 Online Practice Questions and Exam Preparation

Microsoft MB2-700 Online Questions & Answers

• Question 21:

  You plan to add an existing product as an additional line item to an active order. Which statement is true?

  A. The updated total amount is displayed only after you click the Recalculate button.
  B. The updated total amount is automatically re-calculated and displayed.
  C. You cannot add additional items to an active order.
  D. The updated total amount is displayed only after you click the Save button.
  A. The updated total amount is displayed only after you click the Recalculate button.
  D. The updated total amount is displayed only after you click the Save button.

• Question 22:

  Which three entities are associated with cases by default? Each correct answer presents part of the solution. (Choose Three)

  A. Appointments
  B. Quotes
  C. Products
  D. Opportunities
  E. Knowledge Base Articles
  A. Appointments
  B. Quotes
  D. Opportunities

• Question 23:

  You review a published Knowledge Base article.

  Which two actions can you perform? (Choose TWO)

  A. Add a note
  B. Change the subject
  C. Add a keyword
  D. Add a section
  E. Add a comment
  A. Add a note
  E. Add a comment

• Question 24:

  Which business is an example of a complex service schedule business?

  A. A hospital emergency room
  B. An attorney
  C. A lawn care service
  D. Personal services such as barber shops or salons
  A. A hospital emergency room

• Question 25:

  You view a Case Summary Table report in the Microsoft Dynamics CRM report viewer tool. Which action is available in the report viewer tool?

  A. Export the report to Microsoft Outlook.
  B. Assign Microsoft Dynamics CRM records to other users.
  C. Close open cases.
  D. Save the report to Microsoft Excel.
  D. Save the report to Microsoft Excel.

• Question 26:

  A manager is setting work hours and service restrictions for the resources in a company. What is the smallest unit of time that he can use to define work hours and breaks?

  A. 1 minute
  B. 15 minutes
  C. 30 minutes
  D. 1 hour
  A. 1 minute

• Question 27:

  You have a Microsoft Dynamics CRM instance that has sample data installed.

  Which three items are default areas of the subject tree? Each correct answer presents part of the solution.(Choose Three)

  A. default subject
  B. service
  C. case
  D. issue
  E. query
  A. default subject
  B. service
  E. query

• Question 28:

  Which service schedule component should you use to measure skill levels?

  A. resource group
  B. resources
  C. capacity planning
  D. selection rule
  C. capacity planning

• Question 29:

  You are creating a case from an email message by using the Microsoft Dynamics CRM Outlook client.You need to complete the task by using the least number of steps. What should you do?

  A. Create a new case from the Outlook email message by using the Track and Convert To Case features. Set the Customer field of the case to the account of the person who sent the email message.
  B. Track the email message from Outlook in Microsoft Dynamics CRM. Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the account of the person who sent the email message. Change the Set Regarding field on the email message to the case.
  C. Track the email message from Outlook in Microsoft Dynamics CRM by using the Track feature. Use the View in CRM feature to open the Microsoft Dynamics CRM email record. Convert the Microsoft Dynamics CRM email message to a case after the Microsoft Dynamics CRM email record opens.
  D. Create a new case from the Outlook email message by using the Set Regarding feature. Set the Customer field of the case to the account of the person who sent the email message.
  A. Create a new case from the Outlook email message by using the Track and Convert To Case features. Set the Customer field of the case to the account of the person who sent the email message.

• Question 30:

  You create an Order from a Quote by using the Create Order process. On the Create Order dialog, which action should you perform?

  A. Close the originating Opportunity.
  B. Specify a ship-to address.
  C. Fulfill the order.
  D. Add additional write-in products.
  A. Close the originating Opportunity.