Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 191:

  Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best option.

  You need to train your customer on Report Wizard features and customization.

  Which three features are available? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Data filters
  B. Use an existing view
  C. Power BI Charts
  D. Grouping
  E. Calculation column
  F. Data insights
  A. Data filters
  B. Use an existing view
  D. Grouping

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  Explanation

• Question 192:

  You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT Central.

  You need to resolve the issue.

  Which should you do?

  A. Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.
  B. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
  C. Reconfigure the devices and send an update to IoT Central.
  D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
  A. Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.

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  Explanation

• Question 193:

  DRAG DROP

  When Contoso installs chillers for customers, they are expected to follow the same procedure for each install.

  You need to configure the functionality necessary to automatically add all the tasks and resources needed to a work order when the work order type is Chiller Installation. You must follow the established Contoso guidelines for installation requirements, as outlined in the Case Study, and create the most efficient process possible.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 194:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.

  Solution: You filter the Territories in the Filter section of Filter and Map View.

  Does this meet the goal?

  A. Yes
  B. No
  A. Yes

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  Explanation

• Question 195:

  DRAG DROP

  You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.

  After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 196:

  DRAG DROP

  A customer experience manager wants to send unique portal links to each of their customers by email.

  You need to enable an existing Microsoft Power Automate flow to send emails with unique links.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 197:

  Your company has hired a new service technician. They are still learning about the job and the units the company sells and services.

  The service technician was assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off one circuit breaker to the unit but is not sure what to do next.

  The service technician calls the internal help team for assistance, but they cannot provide proper guidance because they are unable to see what the service technician is looking at, and the service technician cannot describe it accurately.

  You need to recommend the appropriate tools or applications that can assist in resolving these types of issues in the future.

  Which two tools or applications should the company implement? (Choose two.)

  NOTE: Each correct selection is worth one point.

  A. Microsoft 365 Copilot for Sales
  B. Resource Scheduling Optimization
  C. Microsoft Dynamics 365 Guides
  D. Microsoft Dynamics 365 Remote Assist
  C. Microsoft Dynamics 365 Guides
  D. Microsoft Dynamics 365 Remote Assist

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  Explanation

• Question 198:

  You implemented Microsoft Dynamics 365 Field Service for an electronics company.

  The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer's location.

  1. While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.

  2. While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.

  Why was the technician unable to view customer asset hierarchy and functional location?

  A. The offline profile still needs to be published.
  B. The security role assigned needs to be Field Service Admin
  C. The functional location still needs to be assigned to the work order.
  D. Internet connectivity is required.
  A. The offline profile still needs to be published.

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  Explanation

• Question 199:

  DRAG DROP

  You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.

  Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.

  You need to review the scenarios and provide the answers.

  What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 200:

  You need to register an IoT device so that it can communicate with Microsoft Dynamics 365 Field Service.

  Which two steps should you take? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Associate an IoT device to a customer asset.
  B. In Azure IoT Central, enter a device ID value and select Register Devices.
  C. Create the IoT Devices in Dynamics 365 Field Service, then import them as devices in Azure IoT Central.
  D. In Azure IoT Hub, enter a device ID value and select Register Devices.
  E. In Dynamics 365 Field Service, create a new IoT device and select Register.
  A. Associate an IoT device to a customer asset.
  E. In Dynamics 365 Field Service, create a new IoT device and select Register.

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  Explanation