Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 201:

  You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym and Fitness company.

  You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice survey email address.

  Which two actions should you perform? Each answer presents a complete solution.

  NOTE: Each correct selection is worth one point

  A. Add a custom email address in the Microsoft Power Platform Admin Center.
  B. Add and verify a domain in the Microsoft Power Platform Admin Center.
  C. Add a custom email address in the Microsoft 365 Admin Center.
  D. Add and verify a domain in the Microsoft 365 Admin Center.
  C. Add a custom email address in the Microsoft 365 Admin Center.
  D. Add and verify a domain in the Microsoft 365 Admin Center.

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  Explanation

• Question 202:

  DRAG DROP

  Your organization has decided to add Inspections as a new source of revenue.

  As a business analyst for this new process, you need to start building Inspection forms for use on a work order.

  Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 203:

  A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

  You need to advise the new technician on the first step they should take.

  What should you suggest?

  A. Ensure Microsoft Teams is installed on their mobile device.
  B. Ensure the Remote Assist app is installed on their mobile device.
  C. Ensure their mobile app and Remote Assist passwords are the same.
  D. Ensure they are set up as a Bookable Resource.
  B. Ensure the Remote Assist app is installed on their mobile device.

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  Explanation

• Question 204:

  You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board.

  The resource appears available, but informs you they put in a Time Off Request for that period.

  Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.

  A. The schedule board is not syncing with the resource's schedule
  B. Time off request is Inactive
  C. Time off request has not been approved
  D. The time zone for the resource is set incorrectly
  C. Time off request has not been approved
  D. The time zone for the resource is set incorrectly

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  Explanation

• Question 205:

  DRAG DROP

  Your organization recently implemented the Connected Field Service for Azure IoT Hub to remotely monitor IoT devices.

  You need to register IoT devices from IoT Hub.

  Which three steps should you perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 206:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

  One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

  Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works.

  Does this meet the goal?

  A. Yes
  B. No
  A. Yes

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  Explanation

• Question 207:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

  The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

  Solution:

  1. Create the Parent Asset and Master Asset on the work order.

  2. Use Microsoft Power Automate to populate fields when the Customer Asset contains data.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation

• Question 208:

  DRAG DROP

  You need to create a purchase order for a thermal overload cooling fan for the refrigeration unit on the shop floor. You create a purchase order and add products.

  Which four steps should you perform in sequence to complete the order and receive the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 209:

  DRAG DROP

  You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.

  You need to create and configure Incident Types based on the provided scenarios.

  Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 210:

  You are configuring settings related to booking status.

  You have the following booking status:

  1. Arrived On Site, associated with the Field Service status In Progress 2. Repair, associated with the Field Service status In Progress 3. Completed, associated with the Field Service status Completed

  You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.

  Which two scenarios will happen by default? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. A timestamp is created for Arrived On Site.It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress.This is followed by a new timestamp when the booking status is updated to Completed.
  B. By default, a timestamp is created only when a booking status change results in a Field Service status change.
  C. A timestamp is created when the booking status is updated to Arrived On Site.No timestamp is created for Repair, as the associated status is still in progress.This is followed by a new timestamp when the booking status is updated to Completed.
  D. By default, a timestamp is created with every booking status change.
  B. By default, a timestamp is created only when a booking status change results in a Field Service status change.
  C. A timestamp is created when the booking status is updated to Arrived On Site.No timestamp is created for Repair, as the associated status is still in progress.This is followed by a new timestamp when the booking status is updated to Completed.

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  Explanation