Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 181:

  You are configuring work orders for technicians to complete the onsite service.

  When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.

  Which option should the technician use to enter their time spent?

  A. Work Order Service Task Type
  B. Field Service Product Type as Non-Inventory
  C. Field Service Product Type as Inventory
  D. Work Order Resource Booking
  A. Work Order Service Task Type

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  Explanation

• Question 182:

  You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.

  The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.

  You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.

  Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

  A. Connect to Maps in Resource Scheduling.
  B. Configure the map on the Schedule Board.
  C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
  D. Set Auto Geo Code Addresses to Yes in Field Service Settings.
  A. Connect to Maps in Resource Scheduling.
  D. Set Auto Geo Code Addresses to Yes in Field Service Settings.

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  Explanation

• Question 183:

  DRAG DROP

  You are implementing Dynamics 365 Field Service for a customer.

  You need to implement push notifications in the Field Service Mobile app to send proactive, real-time communications to assigned technicians.

  Which three actions should you perform in the Power Automate cloud flow, and in what sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 184:

  You are a scheduler for Contoso Manufacturing.

  You need to configure the Requirement Panel Views.

  Which Microsoft Dynamics 365 Field Service view do you need to add or modify to meet this request?

  A. Bookable Resource Booking
  B. Resource Requirement
  C. Resource Request
  D. Resource Assignment
  B. Resource Requirement

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  Explanation

• Question 185:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are setting up assets for a customer.

  The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

  Solution: You create each serialized component as a sub-asset to its parent asset.

  Does this meet the goal?

  A. Yes
  B. No
  A. Yes

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  Explanation

• Question 186:

  You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders.

  You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements.

  What should you do?

  A. Schedule by using drag and drop on the Schedule Board.
  B. Schedule by building a rule to automatically assign the customer-preferred resource.
  C. Schedule the using Resource Scheduling Optimization.
  D. Schedule by using the Schedule Assistant.
  D. Schedule by using the Schedule Assistant.

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  Explanation

• Question 187:

  You are implementing Microsoft Dynamics 365 Field Service for a service company.

  A supervisor wants to understand the combination of work order and booking statuses in order to stay up-to-date with the work orders.

  Which is a correct combination of work order and booking status?

  A. Work order is: Open - Completed -Booking status is: On Break
  B. Work order is: Open - In ProgressBooking status is: Travelling
  C. Work order is: Open - Scheduled -Booking status is: Open - In Progress
  D. Work order is: Closed - CancelledBooking status is: In Progress
  B. Work order is: Open - In ProgressBooking status is: Travelling

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  Explanation

• Question 188:

  You created a work order and added a price list to that work order.

  You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.

  What is the outcome?

  A. The application allows the product to be added and sets the price to zero during the calculations.
  B. There will be an error indicating that the product does not belong to the work order price list.
  C. The application provides an option to add the product to the work order price list.
  D. The list price on the newly-added product record will be used in the calculations.
  A. The application allows the product to be added and sets the price to zero during the calculations.

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  Explanation

• Question 189:

  DRAG DROP

  You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.

  You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.

  Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 190:

  Your organization is implementing a Microsoft Dynamics 365 Field Service solution and plans to use inspections.

  When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information.

  Which element should you add to the inspection?

  A. Matrix
  B. Dropdown
  C. Entity lookup
  D. Textbox
  A. Matrix

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  Explanation