You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym and Fitness company.
You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice
survey email address.
Which two actions should you perform? Each answer presents a complete solution.
NOTE: Each correct selection is worth one point
A. Add a custom email address in the Microsoft Power Platform Admin Center.
B. Add and verify a domain in the Microsoft Power Platform Admin Center.
C. Add a custom email address in the Microsoft 365 Admin Center.
D. Add and verify a domain in the Microsoft 365 Admin Center.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT
Central.
You need to resolve the issue.
Which should you do?
A. Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.
B. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
C. Reconfigure the devices and send an update to IoT Central.
D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.
In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Section description
B. Footer text
C. Post-survey message heading
D. Survey header
A customer wants to book a servicing appointment from the Field Service self-scheduling portal.
The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.
Which two options can be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Work Order type
B. Communication Type
C. Service Product
D. Service Type
You are configuring forms in model-driven apps.
You need to show a set of fields from a related table and ensure the fields are read-only.
Which form should you use?
A. Card
B. Quick View
C. Main
D. Interactive
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the site map.
The client wants one group called “My Work” with work orders, schedule board, accounts, contacts, and assets included.
What should you do before saving and publishing the model-driven app?
A. 1. Navigate to the app designer.
2.
Select Use existing solution to create the app.
3.
Remove all groups and areas other than “My Work.”
B. 1. Navigate to the app designer.
2.
Select the site map designer.
3.
Remove all areas other than “My Work.”
4.
Add work orders, schedule board, accounts, contacts, and assets.
C. 1. Create a new model-driven app.
2.
Select Use existing solution to create the app.
3.
Select the Field Service site map.
D. 1. Create a new model-driven app.
2.
Select the site map designer.
3.
Add sub-area work orders, schedule board, accounts, contacts, and assets to “My Work.”
4.
Remove all other groups and areas.
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?
A. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
B. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out-of-the-box priority field has a value of Emergency priority.
C. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.
Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.
You need to set this up for your customer.
Which two actions do you need to perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Ensure the resource's image has been uploaded.
B. Create a Field Service portal.
C. Create the Customer Experience homepages in the Administrative settings.
D. Set Track My Technician and self-scheduling options to Yes in the customer portal settings.
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an
appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal.
What should you recommend?
A. Select the Customer Self-service portal template to deploy the Field Service customer experience portal.
B. Deploy the Field Service customer portal as a standalone experience.
C. Deploy the Field Service customer experience package with any portal.
D. Select the Partner portal template to deploy the Field Service customer experience portal.
You implemented Microsoft Dynamics 365 Field Service for an electronics company.
The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer's location.
? While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
? While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.
Why was the technician unable to view customer asset hierarchy and functional location?
A. The offline profile still needs to be published.
B. The security role assigned needs to be Field Service Admin
C. The functional location still needs to be assigned to the work order.
D. Internet connectivity is required.
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