MB-240 Exam Details

  • Exam Code
    :MB-240
  • Exam Name
    :Microsoft Dynamics 365 Field Service
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :279 Q&As
  • Last Updated
    :Jul 15, 2026

Microsoft MB-240 Online Questions & Answers

  • Question 1:

    You are asked to provide the list of IoT components that are available to handle the requirements in the case study.

    Which three IoT components are used to satisfy the requirements? Each correct answer presents part of the solution.

    A. Azure Cosmos Database
    B. Cognitive Services
    C. Stream Analytics
    D. Azure Blob Storage
    E. App Services
    F. Azure SQL Database

  • Question 2:

    You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.

    One of your schedulers indicates two of their resources are not getting work orders assigned.

    You need to determine reasons why the two resources are not assigned work orders through RSO.

    Which three options should you choose? Each correct answer presents a complete solution.

    A. Work Hours is not properly configured for days being optimized.
    B. Optimize Schedule field is not set to Yes.
    C. The Work Location field is not set to Onsite.
    D. Scheduling Method is not set to Optimize.
    E. Start Location and End Location fields are not the same.

  • Question 3:

    You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.

    Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.

    In which two survey elements can you add these variables? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. Section description
    B. Footer text
    C. Post-survey message heading
    D. Survey header

  • Question 4:

    Your customer is asking about metrics to meet Service Level Agreement (SLA) job completion.

    You need to recommend metrics from the work order summary report that your customer can use.

    Which two metrics should you recommend? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. Mean time to complete
    B. Mean time to schedule
    C. Mean time to complete by work order type
    D. Broken Promise %
    E. Mean time to travel

  • Question 5:

    You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.

    You need to set the estimated duration to 1 hour.

    What two actions can you take? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. Update the services records to equal a total of 1 hour.
    B. Update the estimated duration to 1 hour.
    C. Update both the service tasks and services records to ensure each one equals 1 hour.
    D. Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.

  • Question 6:

    You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.

    The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.

    What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

    A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
    B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
    C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
    D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.

  • Question 7:

    You need to add a control to display the required information for all assets on the custom page. Which control should you use?

    A. Combo box
    B. List box
    C. Gallery
    D. Editable grid

  • Question 8:

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

    You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

    One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

    Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.

    Does this meet the goal?

    A. Yes
    B. No

  • Question 9:

    Contoso Ltd., wants to provide special customer pricing to one of their customers. For the next two years, all work order products and services will be 10% off.

    You need to implement this requirement. You create a special price list.

    What should you do next?

    A. Associate the price list to an entitlement for the Billing Account.
    B. Associate the price list to an entitlement for the Service Account.
    C. Associate the price list to the Service Account.
    D. Associate the price list to the Billing Account.

  • Question 10:

    You are a Dynamics 365 for Field Service consultant.

    One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.

    You need to provide a recommendation of which solution your customer should use to achieve their request.

    What should you recommend?

    A. Azure IoT Hub
    B. Connected Field Service
    C. Dynamics 365 for Field Service
    D. Crew Scheduling

Tips on How to Prepare for the Exams

Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Microsoft exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your MB-240 exam preparations and Microsoft certification application, do not hesitate to visit our Vcedump.com to find your solutions here.