Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 171:

  DRAG DROP

  You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.

  The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.

  You need to update bookable resource records based on the provided scenarios.

  Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 172:

  All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.

  Which three steps should you take to set up the invoice? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.
  B. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
  C. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00. Make Quantity and Amount fields read only.
  D. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1.
  E. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
  B. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
  C. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00. Make Quantity and Amount fields read only.
  D. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1.

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  Explanation

• Question 173:

  Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.

  To address this issue, you propose the use of predictive work duration (powered by AI) to help provide more realistic durations.

  You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.

  Which three factors can be used? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. SLA
  B. Time-related changes
  C. Incident Type
  D. Customer Agreement
  E. Customer (service account)
  B. Time-related changes
  C. Incident Type
  E. Customer (service account)

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  Explanation

• Question 174:

  Contoso Ltd.'s technicians are not receiving mobile notifications. What is a possible cause?

  A. The Power Automate flow is turned off.
  B. The Field Service - Resource security role is not assigned to the Field Service Mobile app.
  C. Push notifications are not supported for Windows-based devices.
  D. The technicians are not assigned the correct security role. They should be assigned to Field Service - Resource.
  A. The Power Automate flow is turned off.

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  Explanation

• Question 175:

  You are implementing Dynamics 365 Field Service for a generator maintenance organization.

  You need the dispatcher to describe the ways to create a work order from another record associated with Field Service.

  In which three record tables can a work order be created? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Agreement
  B. Case
  C. Quote
  D. Schedule Board
  E. Opportunity
  F. Asset
  B. Case
  C. Quote
  E. Opportunity

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  Explanation

• Question 176:

  DRAG DROP

  Your company implemented the Microsoft Dynamics 365 Field Service mobile app.

  A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.

  In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 177:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

  You have the following requirements:

  1. create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

  2. provide a full-day schedule with start times and end times.

  Solution: You create a fulfillment preference with a start time and end time duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation

• Question 178:

  Your organization uses Microsoft Dynamics 365 Field Service.

  The organization wants you to set up process steps checklists for technicians to follow when completing work orders in the field.

  What should you do?

  A. Create a business process flow, based on work order type.
  B. Create service tasks, and add to incident types.
  C. Create service activities for work orders, based on work order type.
  D. Create an inspection form and assign it to the work order type.
  B. Create service tasks, and add to incident types.

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  Explanation

• Question 179:

  DRAG DROP

  You are implementing Microsoft Dynamics 365 Field Service for an organization.

  The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.

  You need to configure the schedule board to accommodate this request.

  Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 180:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are setting up assets for a customer.

  The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

  Solution: You create Asset Properties to describe each component for viewing in a hierarchy.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation