Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 151:

  As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.

  Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.

  You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.

  Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

  A. Resources
  B. Work Order Types
  C. Booking Rules
  D. Incident Type
  D. Incident Type

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  Explanation

• Question 152:

  DRAG DROP

  Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.

  One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.

  Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills. Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.

  Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 153:

  DRAG DROP

  Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.

  You need to process a return.

  Which three actions should be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 154:

  Your organization wants to use Connected Field Service for Azure IoT Hub to remotely monitor IoT devices and address issues faster to reduce downtime.

  As part of the implementation, you install the Connected Field Service solution and configure it to use Azure IoT Hub.

  You discover that you are unable to register IoT devices. You need to determine why.

  What are two reasons that could be causing this issue? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. The Connected Field Service solution was installed incorrectly.
  B. Prerequisites for the Azure subscription are incomplete.
  C. Dynamics 365 is disconnected from Azure.
  D. Azure is offline.
  C. Dynamics 365 is disconnected from Azure.
  D. Azure is offline.

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  Explanation

• Question 155:

  You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

  One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.

  How can you achieve this goal?

  A. Create a Requirement Resource Preference record for the resource.Set the Preference Type to Restricted and Cascade to No.
  B. Create a Requirement Resource Preference record for the resource.Set the Preference Type to Restricted and Account to Adventure Works.
  C. Select Load the Default Filters on the Schedule Board.
  D. Create a Requirement Resource Preference record for the resource.
  B. Create a Requirement Resource Preference record for the resource.Set the Preference Type to Restricted and Account to Adventure Works.

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  Explanation

• Question 156:

  Your customer asks you to create a dashboard.

  The application must meet the following requirements:

  1. Capture work orders, asset information, and customer information.

  2. Allow actions to be taken directly from the dashboard.

  3. Allow data filtration.

  You need to determine the type of dashboard you should create in the app designer.

  Which type of dashboard should you create?

  A. Power BI
  B. Classic
  C. Single-stream interactive
  D. Multi-stream interactive
  D. Multi-stream interactive

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  Explanation

• Question 157:

  A customer is using Microsoft Dynamics 365 Guides with their new HoloLens devices for technicians.

  You need to ensure technicians can see and use Dynamics 365 Guides within Microsoft Dynamics 365 Field Service.

  What must you do?

  A. Attach the guide to a work order service task record.
  B. Attach the guide to a work order activity record.
  C. Create a work order and attach the guide to the work order record.
  D. Attach the guide to a bookable resource booking record.
  A. Attach the guide to a work order service task record.

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  Explanation

• Question 158:

  Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.

  You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.

  Which action must you perform?

  A. Edit the existing system status field values.
  B. Create the necessary sub-status values.
  C. Create the necessary system status values.
  D. Create the necessary service task values.
  B. Create the necessary sub-status values.

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  Explanation

• Question 159:

  You need to advise LitWare administrators on configuring advanced options for inspection requirements. Which option should you recommend?

  A. Download as report
  B. Download as Word template
  C. Export to PDF
  D. Export to Excel
  C. Export to PDF

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  Explanation

• Question 160:

  You are implementing Microsoft Dynamics 365 Field Service for your organization.

  You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:

  

  You want technicians' time entries to be generated every time they update the booking status.

  Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Set the Timestamp Frequency setting to Auto-Generate from Booking Timestamps
  B. Set the Time Entry Generation Strategy setting to Per Booking Status Change
  C. Set the Timestamp Frequency setting to Per Booking Status Change
  D. Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps
  C. Set the Timestamp Frequency setting to Per Booking Status Change
  D. Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps

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  Explanation