Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 131:

  DRAG DROP

  A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.

  You need to determine the account where various work order information originates. The selected work order type and entitlement do not have any of this information.

  Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each piece of work order information may be used once, more than once, or not at all.

  You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct match is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 132:

  DRAG DROP

  You need to ensure that the Prop Master can use the Field Service mobile app when visiting the Natural History Museum.

  Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

  Select and Place:

  

  

• Question 133:

  Dispatchers and technicians in Dynamics 365 Field Service want to be able to automatically update work order statuses. You need to configure the feature to allow the update of a work order based on resource location.

  Which feature should you configure?

  A. Geofencing
  B. Booking maps
  C. Auto-geocoding for addresses
  D. Connection to Microsoft Bing Maps
  D. Connection to Microsoft Bing Maps

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  Explanation

• Question 134:

  You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the site map.

  The client wants one group called "My Work" with work orders, schedule board, accounts, contacts, and assets included.

  What should you do before saving and publishing the model-driven app?

  A. 1. Navigate to the app designer.2. Select Use existing solution to create the app.3. Remove all groups and areas other than "My Work."
  B. 1. Navigate to the app designer.2. Select the site map designer.3. Remove all areas other than "My Work."4. Add work orders, schedule board, accounts, contacts, and assets.
  C. 1. Create a new model-driven app.2. Select Use existing solution to create the app.3. Select the Field Service site map.
  D. 1. Create a new model-driven app.2. Select the site map designer.3. Add sub-area work orders, schedule board, accounts, contacts, and assets to "My Work."4. Remove all other groups and areas.
  D. 1. Create a new model-driven app.2. Select the site map designer.3. Add sub-area work orders, schedule board, accounts, contacts, and assets to "My Work."4. Remove all other groups and areas.

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  Explanation

• Question 135:

  You configured Dynamics 365 Field Service for a construction company.

  The company needs the ability to create a bookable resource to send a group of individuals with different skill sets, along with building equipment, to a construction site to perform construction work for a period of two months.

  When you create a bookable resource record, what should you set as the resource type?

  A. User
  B. Pool
  C. Resource Group
  D. Crew
  D. Crew

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  Explanation

• Question 136:

  You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appropriate equipment.

  Based on the contract details, you create the agreement and enter the work order and booking settings information. The work order is scheduled, but the technician is unable to see any details about which asset is included, nor any of the parts and services that are also included.

  You need to ensure the technician can view the missing details.

  What should you do?

  A. Create an Agreement Service and Service Task record, and add the appropriate details.
  B. Create an Agreement Incident Record and associated Service Task record, and add the appropriate details.
  C. Add the Customer Asset to the Work Order Settings details, and add the appropriate details.
  D. Add the Customer Asset to the agreement record, and add the appropriate details.
  B. Create an Agreement Incident Record and associated Service Task record, and add the appropriate details.

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  Explanation

• Question 137:

  HOTSPOT

  You are a Field Service Manager who reviews completed work orders before they are posted. You notice that many maintenance jobs use the same parts and labor and require the same skills.

  You want to create an incident type from one of the recently completed work orders, but you need to ensure that each job has a unique duration and an associated inspection.

  You need to update the configuration in the Create Incident Type from Work Order dialog.

  Which settings should you update to create the desired template? To answer, select the appropriate settings in the answer area.

  NOTE: Each correct selection is worth one point.

  

  

  Explanation

  Explanation/Reference:

• Question 138:

  You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only a single workstream is relevant to their work.

  You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.

  What should you do?

  A. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.
  B. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.
  C. Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.
  D. Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.
  C. Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.

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  Explanation

• Question 139:

  DRAG DROP

  There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.

  Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at all.

  You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 140:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.

  Solution: You configure the Scheduler Settings to the scenario.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation