Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 121:

  You are a Dynamics 365 Field Service functional consultant.

  A field resource is given instructions on how to install the mobile app on an iPhone. After installing the app and signing in, a message appears: "You're almost there."

  What should you do?

  A. Verify that the field resource has been assigned the right security role.
  B. Create a Bookable Resource related to the user.
  C. Set up the field resource as a Bookable Resource.
  D. Set up the field resource as a user in the system.
  A. Verify that the field resource has been assigned the right security role.

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  Explanation

• Question 122:

  You are viewing the Microsoft Dynamics 365 Field Service historical insights report.

  You need to determine the options available for filtering on the reports.

  Which three options are available for filtering? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Service task
  B. Service territory
  C. Asset
  D. Technician
  E. Date range
  B. Service territory
  D. Technician
  E. Date range

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  Explanation

• Question 123:

  Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility.

  During the basic training sessions, you need to train the field service team on how work orders are created.

  What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. from a purchase order
  B. from the Dynamics 365 Field Service mobile app
  C. from an asset
  D. from a case record
  E. from an agreement
  B. from the Dynamics 365 Field Service mobile app
  D. from a case record
  E. from an agreement

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  Explanation

• Question 124:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

  The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

  Solution:

  1. Create the Parent Asset and Master Asset on the work order.

  2. Use a business rule to populate the fields from the Customer Asset.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation

• Question 125:

  DRAG DROP

  Your company is preparing to deploy the Dynamics Field Service with Mobile Application.

  Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.

  As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs.

  What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 126:

  Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal daily operations, they only need to be able to see resources in their territory.

  The dispatcher needs to customize their schedule board to filter resources to their territory.

  What should the dispatcher do?

  A. On the Filter and Map View window, select a Service Territory, then select Save Current Filters as Default.
  B. In the Scheduler Settings, select one Territory.
  C. On the Filter and Map View window, select a Resource Type, then select Save Current Filters as Default.
  D. Add a Booking Requirements tab.
  A. On the Filter and Map View window, select a Service Territory, then select Save Current Filters as Default.

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  Explanation

• Question 127:

  You are a Dynamics 365 for Field Service system administrator.

  You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

  Solution: You implement the following configuration changes:

  1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

  2) Assign an Hourly Markup percentage to each Resource Pay Type.

  3) Assign Resource Pay Types to the applicable Pay Type.

  4) Create Business Closures.

  5) Create Bookable Resources with Hourly Rates.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation

• Question 128:

  DRAG DROP

  You need to create a purchase order for a tape dispenser machine.

  You have:

  1. created a purchase order, 2. added tape dispensers as products, and 3. submitted the purchase order.

  You need to complete the order and receive the tape dispenser.

  In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 129:

  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

  You have the following requirements:

  1. create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

  2. provide a full-day schedule with start times and end times.

  Solution: You create a fulfillment preference with interval details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation

• Question 130:

  DRAG DROP

  You are the lead consultant on a Dynamics 365 Field Service implementation for Contoso Compressor.

  One of your assignments is to define a Requirements View to show Installation Work Orders for India Territories on the Schedule Board.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference: