Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 111:

  You are installing and setting up the Remote Assist model-driven app for your customer.

  You need to advise the customer on the actions available in the model-driven app.

  Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Invite an external user to join a one-time call.
  B. Create asset records.
  C. Assign Remote Assist licenses.
  D. Enable the Remote Assist Calls Dashboard.
  E. Enable Remote Assist offline storage capacity.
  F. Assign Remote Assist security roles.
  A. Invite an external user to join a one-time call.
  B. Create asset records.
  D. Enable the Remote Assist Calls Dashboard.

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  Explanation

• Question 112:

  Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory. It will also allow scheduling of resources based on location.

  You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians.

  Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.

  A. Users assigned to one or more territory
  B. Territory Name
  C. Territory Manager
  D. Bookable Resources assigned to one or more territory
  B. Territory Name
  C. Territory Manager

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  Explanation

• Question 113:

  Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.

  You need to configure the schedule board so that bookings are easily visible to the dispatchers.

  How can you configure Dynamics Field Services to increase booking visibility?

  A. Configure a work order type for high priority issues, to help categorize high priority work order records.
  B. Configure an Incident type for high priority incidents on work order records.
  C. Configure the status color for a booking status record, to identify high priority work order records.
  D. Configure a priority record to allow you to identify high priority work order records.
  D. Configure a priority record to allow you to identify high priority work order records.

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  Explanation

• Question 114:

  DRAG DROP

  A new dispatcher is using the schedule assistant to help select the best option for the booking and to assign the requirement.

  You need to advise how they can use the scheduling assistant to schedule an unscheduled requirement for a work order.

  Which three actions should you recommend? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 115:

  You work for an equipment rental company which rents tower cranes to construction companies.

  A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.

  You need to maintain the service history of all the sub components and track each equipment by client location.

  What should you do?

  A. Configure the customer assets hierarchically, and maintain service history at the service account level.
  B. Configure the customer assets hierarchically, and maintain service history at the sub-component level.
  C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
  D. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
  B. Configure the customer assets hierarchically, and maintain service history at the sub-component level.

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  Explanation

• Question 116:

  You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.

  Your customer is interested in seeing an example of how IoT works with Field Service.

  Without an actual device, what is the best tool to use to provide the best experience for your customer?

  A. Simulator
  B. Logic Apps
  C. IoT Hub
  D. Stream analytics
  A. Simulator

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  Explanation

• Question 117:

  Each internal technician needs to be immediately notified by mobile phone when assigned work, based on the requirements in the case study.

  Which solution will meet the requirement?

  A. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
  B. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
  C. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
  D. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
  B. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

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  Explanation

• Question 118:

  You are entering products and services into Dynamics 365 CE Field Services.

  You need to ensure that your field technicians can use the products when completing work orders.

  Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

  A. Product
  B. Non Inventory
  C. Inventory
  D. Service
  B. Non Inventory
  C. Inventory

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  Explanation

• Question 119:

  DRAG DROP

  You are a field service administrator for your company.

  You review the Field Service administrator guide to understand how the status fields can support your company’s business processes.

  Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 120:

  A dispatcher for a restaurant equipment repair company has a requirement for a multi-day, multi-resource booking. They need to schedule specific resources for individual days within the resource's working hours.

  What should you recommend?

  A. Go to Requirement Details > Specify Pattern, select days for each resource, and then individually select Book for each resource on their specific days.
  B. Use the schedule assistant to specify resource availability and days for each resource separately.
  C. Access the resource pool to manually assign days to individual resources for the multi-day requirement using the schedule assistant.
  D. Use the auto-schedule feature to automatically allocate specific days to each resource.
  A. Go to Requirement Details > Specify Pattern, select days for each resource, and then individually select Book for each resource on their specific days.

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  Explanation