Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 101:

  You are working on a Microsoft Dynamics 365 Field Service project.

  The Field Service director wants to give the field technicians more detailed visual asset information in the field to reduce reliance on the internal help desk. The budget is limited and the director does not want to burden the technician with extra steps.

  What should you suggest?

  A. Leverage Microsoft Dynamics 365 Guides for use on Microsoft HoloLens.
  B. Implement Microsoft Dynamics 365 Remote Assist.
  C. Enable the 3D Model functionality to be viewable on the Field Service mobile customer asset record.
  D. Have the field technician download an asset video before going to the job site.
  C. Enable the 3D Model functionality to be viewable on the Field Service mobile customer asset record.

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  Explanation

• Question 102:

  DRAG DROP

  Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.

  You need to configure the mobile app for technicians, including custom entity offline usage.

  What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 103:

  DRAG DROP

  Your organization recently started using the Universal Resource Scheduling feature. You enabled the Lead entity for scheduling.

  You need to have a dedicated tab in the schedule board to see all the unscheduled leads.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 104:

  You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.

  You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.

  You need to find the issue and resolve it.

  Which action should you choose?

  A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
  B. Create the IoT Connected Device connection role to link devices to customer assets.
  C. Register the device in Dynamics 365 Connected Field Service.
  D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
  D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

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  Explanation

• Question 105:

  Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders.

  You have been asked to setup the application, where applicable, to ensure that minimum charges and fees are enforced.

  Which two options are available for enforcing the pricing policy? Each correct answer presents a complete solution.

  A. Minimum flat fee for work order products.
  B. Minimum quantity selling option for work order products.
  C. Minimum charge amount for work order services.
  D. Minimum charge duration for work order services.
  A. Minimum flat fee for work order products.
  C. Minimum charge amount for work order services.

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  Explanation

• Question 106:

  You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.

  These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.

  You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

  A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.
  B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
  C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
  D. Configure the customer asset records hierarchically, and maintain service history at the service account level.
  A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.

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  Explanation

• Question 107:

  DRAG DROP

  You are implementing Dynamics 365 Field Service at a landscape maintenance company.

  You need to select the work order statuses in the correct order, from the creation of a work order to the delivery of the service at the customer location.

  Which five statuses should you select in sequence? To answer, move the five statuses from the list of actions to the answer area. Arrange the five statuses in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 108:

  Your company's product inventory specialists use the Field Service mobile app to manage inventory, purchasing, and returns.

  You need to train the product inventory specialists on the processing actions available with return merchandise authorizations (RMAs).

  Which three processing actions are available? (Choose three)

  NOTE: Each correct selection is worth one point.

  A. Return to warehouse
  B. Change equipment ownership
  C. Return to vendor (RTV)
  D. Return for replacement
  E. Return for repair
  A. Return to warehouse
  B. Change equipment ownership
  C. Return to vendor (RTV)

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  Explanation

• Question 109:

  Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.

  In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.

  Now, you want to connect the mobile app to the Production environment.

  Which two actions should you take? Each correct answer presents a part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Sign out, and then log in as your new production user.
  B. Stay logged in, and select Reconfigure to delete data and clear cache from your device.
  C. Go to the main menu, then select the Settings icon.
  D. Go to the main menu, then select the Person icon.
  A. Sign out, and then log in as your new production user.
  D. Go to the main menu, then select the Person icon.

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  Explanation

• Question 110:

  DRAG DROP

  Your Heating, Ventilation, and Air Conditioning (HVAC) customer wants to help technicians in the future by making resolutions available for use on work orders.

  You need to set up templated resolutions that can be attached to a work order.

  Which four actions must you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference: