MB-240 Exam Details

  • Exam Code
    :MB-240
  • Exam Name
    :Microsoft Dynamics 365 Field Service
  • Certification
    :Microsoft Certifications
  • Vendor
    :Microsoft
  • Total Questions
    :279 Q&As
  • Last Updated
    :May 26, 2026

Microsoft MB-240 Online Questions & Answers

  • Question 91:

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

    You are working with your customer to define their schedule board.

    Your customer needs you to add or create additional views for their scheduling team.

    Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.

    Does this meet the goal?

    A. Yes
    B. No

  • Question 92:

    You are identifying inconsistencies in recent work order billings.

    You find a work order that does not have an Invoice and Actuals posted.

    What are two reasons why this may have happened? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. Actuals are only generated when the invoice is marked as Paid.
    B. Actuals are only generated when the invoice is Confirmed.
    C. The Work Order Invoice Creation setting is set to Never.
    D. The setting for generating invoices for work orders created by an agreement was incorrectly set.

  • Question 93:

    You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.

    A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open. The technician is headed to a work site and needs directions.

    How can you provide the technician with directions?

    A. Click on Get Driving Directions from the Work Order record.
    B. Click on Get Driving Directions from the Actions menu on the Schedule Board.
    C. Click Geo Code from the Work Order record.
    D. Click Geo Code from the Booking record.

  • Question 94:

    DRAG DROP

    LitWare has requirements for configuring the insurance.

    You are responsible for setting up the system to manage the insurance.

    Which three actions should you perform in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

    Select and Place:

  • Question 95:

    DRAG DROP

    You are configuring Microsoft Dynamics 365 for a hotel chain.

    The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.

    Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

    Select and Place:

  • Question 96:

    Which three actions should you take for mobility for tech managers? Each correct answer represents a partial solution.

    A. Add the Field Service Manager role to the offline profile for field service managers.
    B. Add the mobile offline profile for Field Service to the Field Service mobile model-driven app.
    C. Create a new Field Service mobile offline profile record for the Field Service Manager. Then, publish the profile.
    D. Add Field Service Manager users to the offline profile for field service managers.
    E. Clone the Field Service mobile offline profile for the field service manager. Then, add additional entities and update sync filters for key entities.

  • Question 97:

    Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist.

    What must the Bookable Resource Type be set to?

    A. User
    B. Contact, if it is a contractor
    C. Crew
    D. Account

  • Question 98:

    DRAG DROP

    Your customer is offering a new service that requires two resources.

    You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.

    What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

    Select and Place:

  • Question 99:

    Your customer wants to update compressor temperature information in an external system called Maximo.

    The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.

    What is the most efficient way to perform this task systematically?

    A. Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.
    B. Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.
    C. Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.
    D. Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.

  • Question 100:

    Your customer is interested in embedding canvas apps to leverage the flexibility of canvas apps in model-driven forms.

    You need to explain the benefits achieved by embedding a canvas app in a model-driven form.

    What are three benefits? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A. It eliminates the requirement for a full user license.
    B. It provides the ability to use and update data from other data sources.
    C. It converts JavaScript to low-code or no-code logic.
    D. It performs complex logic in model-driven app forms that is otherwise only possible with coding.
    E. It triggers Microsoft Power Automate flows from buttons in the embedded canvas app.
    F. It provides an iFrame for a Microsoft Power BI report.

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