Microsoft MB-240 Online Practice Questions and Exam Preparation

Microsoft MB-240 Online Questions & Answers

• Question 81:

  You have configured Microsoft Dynamics 365 Field Service, along with the Dynamics 365 Field Service mobile app.

  A field service technician logs into the mobile app and reports issues performing standard functions. You confirmed that the technician has a valid Field Service license and the correct security role.

  You need to find and resolve this issue.

  What should you do?

  A. Check the user's permissions to the mobile app.
  B. Check the permissions for specific entities in the Security role.
  C. Check whether the user has access to the Field Service model-driven app.
  D. Check whether the appropriate field security profile is assigned.
  B. Check the permissions for specific entities in the Security role.

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  Explanation

• Question 82:

  Your company enabled automatic time entries for all technicians.

  You need to explain to the dispatchers when the time entry actuals will be created in the work order process.

  In which work order status will this occur?

  A. In Progress
  B. Closed-Posted
  C. Completed
  D. On Break
  C. Completed

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  Explanation

• Question 83:

  DRAG DROP

  A customer wants work orders to have Service Level Agreements (SLAs) enforced for emergency high-priority work orders.

  In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 84:

  DRAG DROP

  Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.

  In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.

  Using the requirements provided, which five steps should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 85:

  You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.

  What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.

  A. Select the source warehouse, then select the destination warehouse.
  B. Enter the quantity to transfer, then click transfer.
  C. Enter the part number from the drop down, then click to transfer.
  D. Select the From warehouse location, then select the To warehouse location.
  A. Select the source warehouse, then select the destination warehouse.
  B. Enter the quantity to transfer, then click transfer.

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  Explanation

• Question 86:

  You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5pm in the Greenwich Mean Time Zone (GMT).

  You need to modify the schedule board to resolve this issue.

  What should you do?

  A. Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5pm GMT.
  B. Adjust the working hours of the resources to 7am to 5pm GMT.
  C. Modify the existing schedule board tabs to only include resources working 7am to 5pm GMT.
  D. Create a schedule board tab for the resources working 7am to 5pm GMT and ensure all the resources have been added to that tab.
  A. Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5pm GMT.

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  Explanation

• Question 87:

  You are working with your customer to define their booking timestamps and booking journals.

  Your customer needs your help to understand the capabilities.

  Which two explanations are appropriate? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.
  B. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.
  C. Timesheets are required to be set up in order to properly capture booking timestamps.
  D. Timestamp Frequencies are only updated Per Booking Status Change.
  A. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.
  B. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.

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  Explanation

• Question 88:

  You are a Dynamics 365 for Field Service Mobile (FSM) customizer.

  Technicians report that they are not seeing their Bookings in the FSM app.

  You need to investigate why they cannot see their bookings.

  What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.

  A. Check Drip Scheduling setting on the Bookable Resource.
  B. Check sync filter on Bookable Resource Booking View.
  C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
  D. Check that FSM app is synching to server.
  E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
  A. Check Drip Scheduling setting on the Bookable Resource.
  D. Check that FSM app is synching to server.
  E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.

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  Explanation

• Question 89:

  DRAG DROP

  LitWare has requirements for configuring the Field Service mobile app, and you are responsible for setting up the system to meet those requirements.

  You need to set up help documents related to the requirements as described in the case study.

  How should you configure the user settings? To answer, move the appropriate configurations to the correct location. You may use each configuration once or not at all.

  You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct match is worth one point.

  Select and Place:

  

  

  Explanation

  Explanation/Reference:

• Question 90:

  A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.

  Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings.

  Does this meet the goal?

  A. Yes
  B. No
  B. No

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  Explanation