ISTQB ISTQB-CTAL-TM Online Practice Questions and Exam Preparation

ISTQB ISTQB-CTAL-TM Online Questions & Answers

• Question 131:

  You are Test Manager working on a project which is improving the user interface for its call centre staff handling customer enquiries. The project has completed UAT for the first iteration; however a large number of defects were raised by call

  centre staff seconded to help with the User Acceptance testing.

  The defects described the user interface as not being intuitive enough with a poor 'help' facility. A user representative spent a week working with developers and system testers to explain the issues, which were subsequently agreed to have

  resulted from poorly specified usability requirements.

  The requirements were defined separately for each iteration and have been formally reviewed by business analysts, developers and the IT director.

  The user representative was also able to answer a number of other questions that the system test team had regarding call centre workflows, which improved their domain knowledge.

  You have been asked to conduct a project retrospective and recommend improvements for the next iteration which introduces further user interface changes. Which of the following would be the MOST effective improvement for the next

  iteration?

  A. System test analysts to attend external training on usability testing techniques.
  B. System test cases to incorporate usability testing and be reviewed by a call centre user representative.
  C. Call centre representatives to participate in reviews of the user interface requirements.
  D. A call centre user representative to be seconded to the system test team to help improve test design.
  B. System test cases to incorporate usability testing and be reviewed by a call centre user representative.

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  Explanation

• Question 132:

  Your last project was released three months ago and used a risk-based approach. In production, a number of serious failures in low risk areas have occurred. What is the most important lesson to be learned from this information? [2]

  A. The "lessons learned" session should have been conducted prior to deployment.
  B. A broader cross-functional team should contribute to the risk analysis.
  C. The project manager should have set stakeholder expectations for serious failures.
  D. Future projects should test the lower risk areas first.
  B. A broader cross-functional team should contribute to the risk analysis.

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  Explanation

  The most important lesson to be learned from this information is that a broader cross-functional team should contribute to the risk analysis. This is because the risk analysis isthe process of identifying, assessing, and prioritizing the risks that may affect the quality of the system, and allocating testing resources accordingly. A broader cross-functional team can provide different perspectives, expertise, and experience to the risk analysis, and help to identify and evaluate the risks more accurately and comprehensively. This can reduce the likelihood of overlooking or underestimating some risks, and improve the effectiveness and efficiency of the risk-based testing approach. Risk Analysis - ISTQB not-for-profit association

  References: Certified Tester Advanced Level Test Manager (CTAL-TM) - ISTQB not-for-profit association, ISTQB Test Manager Certification - ISTQB Exams Worldwide - ISTQB Official Registration, Risk Analysis - ISTQB not-forprofit association

• Question 133:

  Which of the following aspects should test progress metrics be mapped to? [1]

  A. Lines of code
  B. Exit criteria
  C. Post-implementation defect discovery rate
  D. Defect resolution rate
  B. Exit criteria

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  Explanation

  Test progress metrics should be mapped to exit criteria to ensure that the testing process aligns with the predefined standards for completion.Exit criteria typically include conditions such as coverage of test cases, pass rates, and the resolutionof major defects, which are essential for determining the end of the test phase.

  References:The ISTQB Advanced Level Test Manager syllabus includes the evaluation of exit criteria as part of the test monitoring and control process1. It is crucial for test managers to define and evaluate these criteria to ensure that the testing objectives have been met and that the product is ready for releas

• Question 134:

  Your customer is closely involved in the development project. Requirements are communicated verbally and rarely written down. An iterative development model is being followed and time boxing is used to stay on schedule. Which of the following statements is true? [3]

  A. A requirements traceability matrix will be created at the start of each iteration.
  B. Your developers are using a waterfall methodology.
  C. There is a risk that the system architecture may have to be changed during the development process.
  D. Testing will start when all coding is completed.
  C. There is a risk that the system architecture may have to be changed during the development process.

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  Explanation

  In an iterative development model with close customer involvement and verbal communication of requirements, there is an inherent risk of changes in the system architecture. This is due to the evolving understanding of requirements and the

  potential for new requirements to emerge as the project progresses.

  References:The ISTQB Advanced Level Test Manager syllabus emphasizes the importance of managing risks in iterative development models1. It suggests that test managers should be prepared for changes, including possible alterations to

  the system architecture, as part of the risk management process23. This approach ensures that the testing strategy remains flexible and responsive to changes throughout the development lifecycle.

• Question 135:

  In what environment are you most likely to see multiple defect management systems used in one project?

  A. Sequential
  B. Agile
  C. Hybrid
  D. Multi-tenant
  C. Hybrid

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  Explanation

  Context Analysis:

  A hybrid environment combines methodologies (e.g., Agile and traditional), often leading to multiple tools to manage different workflows, methodologies, or team needs.

  Evaluation of Options:

  A. Sequential:

  Incorrect. Sequential approaches usually involve a single defect management system due to their linear nature.

  B. Agile:

  Incorrect. Agile projects often emphasize a single integrated tool for simplicity and collaboration.

  C. Hybrid:

  Correct. Multiple tools are typical in hybrid models to accommodate diverse team processes.

  D. Multi-tenant:

  Incorrect. Multi-tenancy relates to shared infrastructure, not the use of defect management systems.

  Syllabus Alignment:

  ISTQB mentions hybrid approaches leading to diverse tool requirements for managing defects across different methodologies (TM-1.2.4).

  References:

  ISTQB Advanced Level Test Management Syllabus (TM-1.2.4)

• Question 136:

  Assume that you are working for a company that has maintained and tested a car parking permit system for many years. The system holds the name and address of permit holders and automatically writes to the permit holder with a form to

  renew or cancel their permit each year.

  The test plan states the following:

  "since the system is considered a stable system. Boundary Value Analysis is the only test case design technique that needs to be applied during testing"

  Consider the following change that was detailed in the Requirements Specification for a replacement to an existing parameter held within the system;

  The specified renewal date for each permit must be not be after 31 st January 2020. Which one of the following is a valid test condition that satisfies both the requirement and the test plan? SELECT ONE OPTION

  A. Input the dates either side of and including 31/01/2020, and select tests from the regression pack relating to the renewal date and printing only.
  B. Input the date 31/01 /20 in the wrong field to see what happens, and run the whole of the regression test pack.
  C. Input the date 01/02/2020 and confirm this is not accepted. and select tests from the regression test back relating to the renewal date only
  D. Input a date in an invalid format e.g. 31 FEB 2020, and select tests from the regression pack relating to renewal date, policy holder's name, address and printing.
  E. Input the date 01/02/2020 and confirm this is not accepted. and select tests from the regression testback relating to the renewal date only
  A. Input the dates either side of and including 31/01/2020, and select tests from the regression pack relating to the renewal date and printing only.

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  Explanation

• Question 137:

  You are managing the testing for a bank card project. The testing was scheduled to take 10 weeks but by the time the software was developed only six weeks were available for testing Knowing there were a lot of risks with the software your team started testing activities early by overseeing code reviews, defining acceptance criteria by working with the users and by doing all lest creation prior to the code arriving.

  You are now three days away from the go-live date.

  Your testing has mitigated all the high and medium risk items leaving only the low-risk elements unmitigated by testing.

  You estimate it will take two weeks to manually test the low-risk elements.

  At this point what should you do?

  A. Automate the testing of the untested elements to ensure they are covered
  B. Block the go-live and start testing the low-risk elements immediately
  C. Transfer the risk of the untested low-risk items to the help desk
  D. Select one of the low-risk elements and perform depth testing to assess the residual risk
  D. Select one of the low-risk elements and perform depth testing to assess the residual risk

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  Explanation

  Context Analysis:

  With limited time, testing all low-risk elements is not feasible. Depth testing on a representative low-risk element helps assess potential residual risk efficiently.

  Evaluation of Options:

  A. Automate the testing of the untested elements to ensure they are covered:

  Incorrect. There isn’t enough time to implement automation.

  B. Block the go-live and start testing the low-risk elements immediately:

  Incorrect. Blocking the release may not be acceptable if high and medium risks are already mitigated.

  C. Transfer the risk of the untested low-risk items to the help desk:

  Incorrect. While a potential fallback, it doesn’t address residual risk proactively.

  D. Select one of the low-risk elements and perform depth testing to assess the residual risk:

  Correct. This provides quick insights into potential risks and helps make an informed go/no-go decision.

  Syllabus Alignment:

  ISTQB emphasizes prioritizing risk mitigation through targeted testing (TM-1.3.4).

  References:

  ISTQB Advanced Level Test Management Syllabus (TM-1.3.4)

• Question 138:

  You have decided to help your team improve their skills. One of their assignments is to mentor a junior member of the team Which competency should you expect the mentor to develop during this exercise?

  A. Social
  B. Professional
  C. Methodological
  D. Biological
  A. Social

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  Explanation

  Competency in Mentoring:

  Mentoring focuses on developing interpersonal skills, such as communication, collaboration, and conflict resolution, which fall under thesocial competencydomain. While other competencies (e.g., professional or methodological) may benefit,

  the primary focus of mentoring is improving the ability to interact and support team members.

  Evaluation of Options:

  Ais correct as mentoring enhances social skills critical for team collaboration.

  BandCare incorrect because they relate to knowledge and methodologies rather than interpersonal dynamics. Dis irrelevant. References and Syllabus Alignment:

  This aligns with "Test Team Dynamics" and "Stakeholder Relationships" in the ISTQB syllabus (TM-3.1.1).

• Question 139:

  When Is the metric for the percentage of requirements coverage defined?

  A. Test planning
  B. Test monitoring
  C. Test execution
  D. Test completion
  A. Test planning

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  Explanation

  Context Analysis:

  Requirements coverage must be defined during test planning to ensure tests align with all requirements from the start of the project.

  Evaluation of Options:

  A. Test planning:

  Correct. Coverage goals are established during planning to define test objectives and scope.

  B. Test monitoring:

  Incorrect. Monitoring tracks progress but doesn’t define coverage.

  Incorrect. Execution measures coverage but doesn’t define it.

  D. Test completion:

  Incorrect. Completion reviews coverage metrics but doesn’t define them.

  Test planning (TM-1.1.1) includes defining coverage goals and ensuring alignment with requirements.

  References:

  ISTQB Advanced Level Test Management Syllabus (TM-1.1.1)

• Question 140:

  As the Test Manager working for a company developing safety related software for defence equipment, you have been asked to consider how you can track test progress and report on the following:

  1) Test cases adequately cover all requirements 2) Issues relating to safety critical vulnerabilities are being addressed in priority order 3) How much of the developed system has been exercised through testing

  What tools would help to achieve this? SELECT ONE OPTION

  A. A Defect Management tool, static analysis tool and performance tool.
  B. A Defect Management tool, static analysis tool and code coverage tool.
  C. A Test Management tool, defect management tool and static analysis tool.
  D. A Test Management tool, defect management tool and code coverage tool
  D. A Test Management tool, defect management tool and code coverage tool

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  Explanation