HP HP2-B120 Online Practice Questions and Exam Preparation

HP HP2-B120 Online Questions & Answers

• Question 11:

  Who is responsible for the Help Desk support with acMPS contract?

  A. Channel Managed Print Services partner
  B. Customer
  C. HP
  D. Specialized Service Company
  C. HP

• Question 12:

  Which process must a partner use in the exceptional circumstance of requesting an additional discount on Hardware and HP Care Pack Services?

  A. All exceptions requite deal details and business justification to be sent to the local HP Account Manager
  B. If Smart Quote is available, attach extract from the cMPS pricing tool or include deal details in the comment fields
  C. If Smart Quote is available; attach big deal extract from the pricing tool to the SBD form.
  D. Where a pre-approved discount is in place, raise a "top up" OPG discount quoting the cMPS pre- approved SCRP ID.
  A. All exceptions requite deal details and business justification to be sent to the local HP Account Manager

• Question 13:

  What are the partner benefits of being in the cMPS program? (Select two.)

  A. Better understanding the assessment phase, installation, configuration, and page counter collection of HP machines
  B. End-to-end customer engagement
  C. Ability to download printer drivers
  D. Ability to speak with HP support engineers about printer problems
  E. HP Pricing support for hardware, services, and supplies
  B. End-to-end customer engagement
  C. Ability to download printer drivers

• Question 14:

  The HP Channel Managed Print Services program focuses on contracts that include which HP products?

  A. HP Large Format printers
  B. HP LaserJet and multifunction products
  C. HP Commercial Product Portfolio
  D. HP Deskjet printers
  B. HP LaserJet and multifunction products

• Question 15:

  Under which conditions does HP Support Channel Managed Print Services install base deals?

  A. All new contracts must include at least 50% new hardware.
  B. An HP customer agrees to replace the existing install based with new HP printers until the end of the contract
  C. There are no restrictions on the minimum percentage of new hardware in a contract.
  D. An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
  D. An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.

• Question 16:

  What are HP Care Pack services?

  A. Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
  B. Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
  C. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
  D. Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
  C. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

• Question 17:

  Which security feature is included with the HP Universal Print Driver?

  A. Print job encryption
  B. Settings for control panel access controls
  C. Settings to close unused ports
  D. Group security policies
  A. Print job encryption

• Question 18:

  Which option best describes the payment options of a Channel Managed Print Services contract?

  A. Always "all-in" click
  B. Whatever the partner defines within the cMPS terms and conditions
  C. Always "level pay"
  D. Always "base plus click"
  C. Always "level pay"

• Question 19:

  Which two major types of HP imaging and printing solutions are available to customers? (Select two.)

  A. Optional solutions that extend functionality
  B. HP solutions integrated in the device
  C. Re-manufactured supplies solutions
  D. Direct mail accessories that auto install
  E. Third-party solutions integrated in the device
  B. HP solutions integrated in the device
  D. Direct mail accessories that auto install

• Question 20:

  What happens to a partner that leaves the cMPS Partner program?

  A. They will become a cMPS Maintenance Partner with continued access to discount (SCRP) for existing contracts only
  B. The partner can continue to use the cMPS program for discounts for new contracts for a period of 12 months after leaving the program.
  C. They will become HP partner Managed Print Service Partner (HPpMPS)
  D. They have all existing contracts in the program managed by HP directly.
  C. They will become HP partner Managed Print Service Partner (HPpMPS)