HP HP2-B110 Online Practice Questions and Exam Preparation

HP HP2-B110 Online Questions & Answers

• Question 51:

  What is a typical cross-selling question?

  A. "Can I make your sale bigger?"
  B. "Wouldn't you benefit even more from an HP X cartridge?"
  C. "Do you Print duplex?"
  D. "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
  D. "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."

• Question 52:

  Which term or phrase is synonymous with value for money?

  A. Good margin
  B. Low purchase price
  C. Excellent reliability and superior print quality
  D. Warranty
  C. Excellent reliability and superior print quality

• Question 53:

  What represents illegal competition in the after-market?

  A. Retail
  B. Third-party products
  C. Counterfeit
  D. Refill
  C. Counterfeit

• Question 54:

  If a customer buys a "Recycled Cartridge" what type of cartridge do they have?

  A. A 100% new cartridge designed for recycling and renewal
  B. A cartridge that can be refilled, remanufactured, or cloned, but has no standard naming convention
  C. A clone cartridge, made from recycled toner or ink
  D. A cartridge that can be refilled or remanufactured, but has no standard naming convention
  D. A cartridge that can be refilled or remanufactured, but has no standard naming convention

• Question 55:

  Which statement best describes the warranty on HP laser supplies?

  A. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
  B. HP offers 6 months of warranty for all HP laser supplies.
  C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
  D. No warranty is applicable to HP laser supplies.
  A. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.

• Question 56:

  Why should you look after a loyal customer?

  A. They tend to be more faithful to one reseller.
  B. They spend the most money.
  C. They tend to be more demanding.
  D. They are willing to sacrifice quality for an attractive price.
  A. They tend to be more faithful to one reseller.

• Question 57:

  Where is the security label on a laser cartridge?

  A. Only on the bottom
  B. Always on the tear strip
  C. Randomly placed on the packaging
  D. Only on the top
  B. Always on the tear strip

• Question 58:

  What is meant by a "Clone Cartridge"?

  A. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
  B. A one-to-one copy of an HP cartridge that comes in HP packaging
  C. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
  D. High quality remanufactured cartridge that comes with HP Original toner or ink
  C. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer

• Question 59:

  What is a risk of using counterfeit cartridges?

  A. Customers generally pay more for counterfeit cartridges.
  B. Counterfeit products can damage a printer.
  C. Counterfeit cartridges generally produce print documents with unacceptable quality.
  D. HP will bring legal action against customers who use counterfeit cartridges.
  B. Counterfeit products can damage a printer.

• Question 60:

  Which statement is true about loyal HP customers?

  A. They value price overall other factors when making a purchase
  B. They commonly seek out various suppliers for the best deal
  C. They are not concerned about product reliability.
  D. They purchase products from the HP brand and one reseller only.
  D. They purchase products from the HP brand and one reseller only.