HP HP2-B110 Online Practice Questions and Exam Preparation

HP HP2-B110 Online Questions & Answers

• Question 31:

  How does an HP all-in-one print cartridge give the customer consistent print quality?

  A. When you replace the cartridge, all critical components are also replaced.
  B. The transfer roller is also replaced along with the toner.
  C. It is assembled to the highest standards.
  D. It has a separate drum and toner reservoir.
  D. It has a separate drum and toner reservoir.

• Question 32:

  What are three typical target customer groups for supplies?

  A. Loyal - original supplies customers, switcher customers, and lost customers
  B. Ink customers, laser customers, and media customers
  C. Home-user customers, public customers, and enterprise customers
  D. Small-sized customers, medium-sized customers, and large-sized customers
  D. Small-sized customers, medium-sized customers, and large-sized customers

• Question 33:

  What is a customer benefit of high capacity ink cartridges?

  A. Proven HP quality and lowest price per cartridge
  B. Trouble-free printing and reduced running costs
  C. The ability to utilize the low-fill cartridge that always ships with the printer
  D. The ability to Upgrade older printers to a higher print quality
  B. Trouble-free printing and reduced running costs

• Question 34:

  What steps does HP take to protect customers from counterfeit cartridges?

  A. Partner network, local offices, and worldwide presence
  B. Research and development, Marketing and reliability
  C. Prevention, product packaging, and investigation
  D. Product design, toner formula, and marketing
  C. Prevention, product packaging, and investigation

• Question 35:

  Which program provides a full service contract to the customer?

  A. HP Planet Partner Program
  B. HP Channel Lead Pay Per Use
  C. HP Supplies Big Deal
  D. HP Win-Back
  B. HP Channel Lead Pay Per Use

• Question 36:

  Which statement is true about the printer's warranty and the use of non-HP cartridges?

  A. If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
  B. The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
  C. The use of a non-HP cartridge immediately voids the printer's warranty.
  D. The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
  A. If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.

• Question 37:

  Which design elements are always considered when HP designs a new cartridge? (Select two.)

  A. Lowest cost per page
  B. Manageability
  C. High availability
  D. HP warranty
  E. Ease of use
  F. Highest page yield
  B. Manageability
  E. Ease of use

• Question 38:

  According to the 2013 Spencer Lab laser study, approximately what percent of non-HP toner cartridges had problems?

  A. 30%
  B. 50%
  C. 70%
  D. 90%
  B. 50%

• Question 39:

  If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?

  A. A higher fill value black and standard color cartridge
  B. Two standard black cartridges and one value color cartridge
  C. A two-pack XL black cartridge
  D. A standard fill black and color cartridge
  B. Two standard black cartridges and one value color cartridge

• Question 40:

  Which type of customer are OfficeJet Pro XL cartridges targeted toward?

  A. Customers with very high workgroup print needs that require WebjetAdmin manageability
  B. Customers with high individual print usage who need low operating costs
  C. Customers who need professional and manageable color for proof printing
  D. Customers who need a maximum flexibility for color cartridge yields
  D. Customers who need a maximum flexibility for color cartridge yields