HP HP2-B110 Online Practice Questions and Exam Preparation

HP HP2-B110 Online Questions & Answers

• Question 1:

  Which statement is true regarding multi-pack ink cartridges?

  A. They should only be sold to small-to-medium sized customers.
  B. The customer can save over 30%.
  C. They are designed specifically for home users.
  D. They offer better value to customers who print a lot.
  D. They offer better value to customers who print a lot.

• Question 2:

  What is a counterfeit print cartridge?

  A. A refilled HP cartridge produced by HP in China
  B. A refilled cartridge that comes in fake HP packaging to mislead customers to think it is genuine
  C. Any HP cartridge that misleads customers because it is not sold according to the HP list price
  D. A remanufactured cartridge that comes from an unauthorized distributor
  B. A refilled cartridge that comes in fake HP packaging to mislead customers to think it is genuine

• Question 3:

  What are the components of Laser cartridges? (Select three.)

  A. Imaging drum
  B. Laser diode
  C. Pick-up roller
  D. Charging roller
  E. Cleaning blade
  F. Fuser
  A. Imaging drum
  D. Charging roller
  E. Cleaning blade

• Question 4:

  Why should you and your customers avoid selling or giving away any empty HP original supplies boxes?

  A. The boxes can be re-used to sell counterfeit products.
  B. According to HP TandC's the box belongs to HP and needs to be presented if an HP representative asks you to do so.
  C. An empty box is a counterfeit and the possession is illegal.
  D. The box is intended for recycling and should be returned in the Planet Partner Program.
  A. The boxes can be re-used to sell counterfeit products.

• Question 5:

  Which list appropriately demonstrates the order in which the laser printing process occurs?

  A. Charging, expose, deploy, transfer, fusing, pickup
  B. Charging, expose, development, transfer, fusing, cleaning
  C. Charging, development, transfer, exposure, fusing, discharging
  D. Expose, charging, transfer, development, cleanup, fusing
  B. Charging, expose, development, transfer, fusing, cleaning

• Question 6:

  What is ColorLok?

  A. A technology and an open paper standard
  B. An office printer standard
  C. A chemical process that protects colors and takes place in the fuser
  D. An HP-owned technology that delivers outstanding photo quality
  A. A technology and an open paper standard

• Question 7:

  What is the process behind a remanufactured cartridge?

  A. Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
  B. Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum
  C. Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
  D. Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
  A. Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner

• Question 8:

  According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

  A. 12% ink and 11% toner
  B. 33% ink and 12% toner
  C. 92% ink and 91% toner
  D. 59% ink and 59% toner
  C. 92% ink and 91% toner

• Question 9:

  On what medium is HP ink designed to give high quality printouts?

  A. HP Base Photo Paper
  B. Photocopy paper
  C. HP printable labels
  D. A variety of media
  A. HP Base Photo Paper

• Question 10:

  What is an advantage of the HP Supplies Big Deal Program?

  A. It provides exclusive access to HP Dual Packs.
  B. It provides access to original HP Supplies at a discount.
  C. It provides access to the HP Supplies Big Deal Program Calculator.
  D. It provides special use of the Planet Partner Program.
  B. It provides access to original HP Supplies at a discount.