Salesforce FINANCIAL-SERVICES-CLOUD Online Practice Questions and Exam Preparation

Salesforce FINANCIAL-SERVICES-CLOUD Online Questions & Answers

• Question 131:

  Planter Farm Credit Union provides loan and insurance products to farmers who operate individually as well as in collaboration with other neighboring farms and farmers. The collaboration can be seasonal or for a limited timeframe. What construct in Financial Services Cloud is most appropriate to represent such collaborative customer business operations?

  A. Contact-Contact Relationship
  B. Custom Relationship Group
  C. Account with Record Type = Business
  D. Standard Household
  B. Custom Relationship Group

• Question 132:

  Acorporate investment banking associate at Cumulus Capital works with a trusted analyst to create pitch books, analyze market data, and generate reports. The banking associate is looking to capture sensitive deal information in Salesforce. They wish to share the deal information with the trustedanalyst only, without giving access to Salesforce users up the management chain in the Role Hierarchy.

  What should a consultant do in Salesforce to build the required sharing model for sensitive deal data?

  A. Use the Opportunity object to capture the deal data and use manual sharing to grant the analyst access.
  B. Use the Financial Deal object to captu^* y^ deal data anc* use Compliant Data Sharing to grant the analyst access.
  C. Use the Financial Deal object to capture the deal data and use restriction rules to block user access above the banking associate in the Role Hierarchy.
  D. Use the Opportunity object to capture the deal data and use Compliant Data Sharing to grant the analyst access.
  C. Use the Financial Deal object to capture the deal data and use restriction rules to block user access above the banking associate in the Role Hierarchy.

• Question 133:

  Lake Tahoe Bank needs to conduct periodic reviews with their customers to review credit and debit card usage, review account payables and discuss credit needs. The bank wants to ensure such activities are tracked and exceptions are reported andfollowed up on in a timely manner. How can Financial Services Cloud support these requirements?

  A. Run a nightly process to create tasks and assign them to account owners for follow-ups
  B. Train account owners to create required tasks periodically and setdue dates for tracking.
  C. Use Lightning Scheduler to periodically schedule tasks for account owners.
  D. Create an Action Plan Template with associated pre-determined Tasks and automate the periodical creation of Action Plans for customer accounts.
  D. Create an Action Plan Template with associated pre-determined Tasks and automate the periodical creation of Action Plans for customer accounts.

• Question 134:

  What is the capability of the service cloud (customer) portal? (2 answers)

  A. Customer can log, view, edit, and close their own cases.
  B. Customers can view and edit contacts related to their own accounts.
  C. The portal and its users can be created without additional licenses.
  D. The portal can be customized with corporate branding.
  C. The portal and its users can be created without additional licenses.
  D. The portal can be customized with corporate branding.

• Question 135:

  What standard object has a one-to-many relationship with the account object? (3 answers) A. Lead

  B. Opportunity

  C. Campaign

  D. Contact

  E. Case

  Correct Answer. BDE
  BDE

• Question 136:

  What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

  A. Read-Only
  B. Default On
  C. Default Off
  D. Tab Hidden
  D. Tab Hidden

• Question 137:

  The investor relations director of a large insurance company just published a press release after the company's Quarterly Earnings Callto report about its digital transformation implementing Salesforce Financial Services Cloud (FSC).

  Which three value outcomes should the company's stakeholders expect?

  A. Achieved higher CSAT and NPS scores attributed to personalized customer experiences driven by shorter waits due to decreased average case handle times and improved self- service solutions via Einstein Bots for FSC
  B. Streamlined the entire deal lifecycle with FSC. leveraging relationship maps and interaction history in business development/discovery D to accelerate pipe management and research
  C. Improved customer onboarding experiences by fast-tracking and simplifying document tracking and approvals via FSC Action Plans
  D. Drove Advisor productivity with a daily task list, client life events, opportunities, and aggregated household information directly from D the FSC HomeT\e
  E. Automated claims orchestration via straight through processing workflow rules from OmniStudio with minimal human intervention from insurance adjusters or underwriters, allowing claims to be completed faster and at scale
  A. Achieved higher CSAT and NPS scores attributed to personalized customer experiences driven by shorter waits due to decreased average case handle times and improved self- service solutions via Einstein Bots for FSC
  C. Improved customer onboarding experiences by fast-tracking and simplifying document tracking and approvals via FSC Action Plans
  D. Drove Advisor productivity with a daily task list, client life events, opportunities, and aggregated household information directly from D the FSC HomeT\e

• Question 138:

  A company wants to convert its Salesforce Financial Services Cloud implementation from using the individual account model to using person accounts. Which three things should a consultant do to prepare for the conversion?

  A. Update all opportunities linked to individual account records to be owned by the individual account record's owner.
  B. Ensure each account.phone field in the individual account record is blank.
  C. Ensure all individual account records to be converted are only linked to exactly one contact record.
  D. Test out the conversion in a sandbox, including all integrations and customizations.
  E. Ensure each individual account to be converted is not a parent account of any other account records.
  C. Ensure all individual account records to be converted are only linked to exactly one contact record.
  D. Test out the conversion in a sandbox, including all integrations and customizations.
  E. Ensure each individual account to be converted is not a parent account of any other account records.

• Question 139:

  An asset management firm that is moving to Salesforce from its old CRM wants to be able to bring over its client data on drivers' licenses and passports. 55m 058

  Which Financial Services Cloud object should a consultant recommend?

  A. Document Checklist Item
  B. Received Document
  C. Identification Document
  D. Identity Document
  C. Identification Document

• Question 140:

  A consultant is looking to create a guided screen to be used by customer service agents answering the phone to authenticate the caller and positively identify them. The agent will ask the caller to provide their full name and the last four digits of their social security number, which is not stored in Salesforce. The agent will enter the provided information into a form, and upon clicking submit, a web service call is made to an external authentication service to authenticate the caller.

  What should the consultant do to fulfill the needed requirements?

  A. Create a screen flow.
  B. Create a Lightning web component.
  C. Create a Canvas application for the Authentication module.
  D. Create an OmniScript flow.
  A. Create a screen flow.