Salesforce FINANCIAL-SERVICES-CLOUD Online Practice Questions and Exam Preparation

Salesforce FINANCIAL-SERVICES-CLOUD Online Questions & Answers

• Question 141:

  Lake Tahoe Bank's System Administrator is implementing intelligent Need-Based Referrals in Salesforce. Referrals are modeled on the Lead object. Which three Lead features can the System Admin use for Intelligent Need-Based Referrals?

  A. Lead Routing
  B. Web to-Lead
  C. Lead Assignment Rules
  D. Lead Approval
  E. Einstein Lead Scoring
  A. Lead Routing
  C. Lead Assignment Rules
  E. Einstein Lead Scoring

• Question 142:

  Cumulus Cloud Bank needs help onboarding new customers. The business process requires updating the Know Your Customer (KYC) document checklist and performing internal tasks in a predefined order. However, during an internal audit, it was found that bankers often miss these tasks and still move to the next stage of the onboarding process.

  What should a consultant recommend?

  A. Create an after-save trigger to generate reminder tasks.
  B. Utilize Chatter notifications for reminders.
  C. Utilize Action Plan and Action INan Template.
  D. Utilize Financial Services Clouc flag Templates to flag missing items.
  C. Utilize Action Plan and Action INan Template.

• Question 143:

  The Salesforce Admin of Lake Tahoe Wealth Management Company needs to update an existing, published Action Plan Template to accommodate a change in the firm's annual clientreview process. What steps should the Admin take to make that change?

  A. Edit the published Action Plan Template directly.
  B. Set the Action Plan Template to "Inactive" and then make changes to the template, as necessary.
  C. Clone the existing Action PlanTemplate and make any necessary changes on the new Action Plan Template.
  C. Clone the existing Action PlanTemplate and make any necessary changes on the new Action Plan Template.

• Question 144:

  Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builderto automate most of an organization's repetitive business processes. Which use case is a suitable fit for Flow Builder?

  A. Coordinate multiple flows and assign them to multiple teams or individuals.
  B. Suggest offers and actions to users that are tailoredto meet an organization's unique business criteria.
  C. Collect input from internal users with a form placed on a Lightning page cKlaunched by abutton.
  D. Perform an operation for more records than schedule-triggered flows allow
  C. Collect input from internal users with a form placed on a Lightning page cKlaunched by abutton.

• Question 145:

  A Financial Services Cloud (FSC) administrator is setting up a permission set for Actionable Relationship Center. Which license should the administrator select on the Permission Set setup page?

  A. FSC Standard
  B. FSC Basic
  C. OmniStudio
  D. FSC Extension
  A. FSC Standard

• Question 146:

  What steps does the SalesforceAdministrator have to take to create a new Business Milestone Type?

  A. In the Object Manager go to the Business Milestone object and create a new field using the name of the new milestone.
  B. Find Person Life Event using the Object Manager and add a new picklist value on the Milestone Type Field.
  C. Find Business Milestone using the Object Manager and add a new picklist value on the Milestone Type Field
  D. In the Lightning Page Editor add the new Milestone Type to the Life Events and Business Milestones Lightning component
  C. Find Business Milestone using the Object Manager and add a new picklist value on the Milestone Type Field

• Question 147:

  Which three of the following statements are correct about the Actionable Relationship Center Manager (ARC)?

  A. To enable users to see the ARC, you will need to add the component for ARC to the page layout.
  B. ARC displays up to 5 related lists that have a configured compact layout.
  C. ARC is certified to work with Person Accounts and Individual Accounts.
  D. The Salesforce Admin has to create a permission set for granting access to the ARC ?FSC Lightning component.
  E. The Association Type picklist controls the account-account relationship that display in the ARC.
  A. To enable users to see the ARC, you will need to add the component for ARC to the page layout.
  B. ARC displays up to 5 related lists that have a configured compact layout.
  E. The Association Type picklist controls the account-account relationship that display in the ARC.

• Question 148:

  Rachel is the primary member of the Adams household hired a new attorney. What type of relationship should the Wealth Advisor create in Financial Services Cloud for Rachel and her attorney before assigning the reciprocal role of

  "Attorney"?

  A. Create an Account-Contact relationship between the Adams Household and the attorney.
  B. Create an Account-Account relationship between the Adams Household and the attorney
  C. Create a Contact-Contact Relationships between the primary member of the Adams Household and the attorney.
  D. Create an Account-Account Relationship between the Addams Family Trust and the attorney.
  C. Create a Contact-Contact Relationships between the primary member of the Adams Household and the attorney.

• Question 149:

  A bank recently sold its wealth management division and wants to improve its customers' digital experience. The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.

  Which three expected outcomes can serve as return on investment (ROI) justifications to the bank's chief financial officer (CFO)and investment committee?

  A. Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships.
  B. Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.
  C. Simplify the client onboarding process with proper tools to streamline customer discovery and internal reviews through renewal.
  D. Manage policy holder's interactions with customer service agents intelligently through the underwriting process.
  E. Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.
  A. Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships.
  B. Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.
  E. Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.

• Question 150:

  Jen, the Financial Advisor at Lake Tahoe Wealth Management Company wants to modify apublished Action Plan to support an additional task she needs in order to completean annual review for a client. How should Jen do this?

  A. Use the 'task creator' tool to create a new task and associate with the existing Action Plan
  B. Contact her Salesforce Administrator and get her to make the change to the Action Plan for her.
  C. Usethe Action Plan item feature to add an additional task to a published Action Plan.
  D. Create an independent Task not related to original Action Plan
  C. Usethe Action Plan item feature to add an additional task to a published Action Plan.