Salesforce FINANCIAL-SERVICES-CLOUD Online Practice Questions and Exam Preparation

Salesforce FINANCIAL-SERVICES-CLOUD Online Questions & Answers

• Question 121:

  During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:

  1.

  Brokers are treated individually, even if they are associated with the same company.

  2.

  Brokersshould never have access to other brokers' data.

  3.

  Brokers can nominate their assistants to access the broker portal.

  4.

  An assistant can sometimes work for multiple brokers.

  Which two considerations should the consultant consider regarding the data model?

  A. The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.
  B. Brokers should be modeled as Contact and the Broker company should be modeled as Account,even if they're a legal entity '-' individually.
  C. Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group 1-1 Account to model their company.
  D. The Broker Assistant should bemodeled as a Contact. Then, use Contact to Contact association if they need work for multiple D Brokers.
  A. The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.
  C. Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group 1-1 Account to model their company.

• Question 122:

  A financial services company wants to track different categories of financial accounts in its org. Relationship managers must be able to see all of these financial accounts in one place on the customer's Account record page grouped by categories.

  Which three steps should an administrator take to configure the Financial Account object and the Account Lightning record page to meet the design?

  A. Add the Financial Account List component to the Account Lightning record page.
  B. Configure the Financial Account List components for each required category.
  C. Create Account lookup fields on the Financial Account object to link the Financial Accounts to an Account.
  D. Create a custom picklist on the Financial Account object totrack the Typ
  E. Configure Financial Account record types to match the required categories.
  B. Configure the Financial Account List components for each required category.
  C. Create Account lookup fields on the Financial Account object to link the Financial Accounts to an Account.
  D. Create a custom picklist on the Financial Account object totrack the Typ

• Question 123:

  An investment bank client wants all its users to track client engagements with Interaction Summaries. In addition, those call logs need to be shared with specialists in other lines of business so they can assist in specific types of deals. Which three Financial Services Cloud standard objects should be used to help accommodate these business requirements?

  A. Interaction Summary Participant
  B. Financial DealParticipant
  C. Participant Role
  D. Interaction Participant
  E. Opportunity Participant
  A. Interaction Summary Participant
  B. Financial DealParticipant
  C. Participant Role

• Question 124:

  The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires.

  What should an administrator configure to meet this requirement?

  A. Assignment rule
  B. Workflow rule
  C. Auto-Response rule
  D. Escalation rule
  B. Workflow rule

• Question 125:

  A wealthy client owns aboutique shoe store called Smith's Shoes. Their financial advisor would like to add this relationship to the Financial Services Cloud (FSC) to track the complete picture of relationships related to the wealthy client's household.

  Which three options should the Financial Services Cloud consultant use when mapping this relationship in FSC?

  A. Account Account Relationship object
  B. Account Contact Relationship object
  C. Account object - Household record type
  D. Contact object
  E. Account object - Businessrecord type
  A. Account Account Relationship object
  C. Account object - Household record type
  E. Account object - Businessrecord type

• Question 126:

  A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Salesforce Financial Services Cloud. What should the consultant create as a deliverable for the current state business process?

  A. Word document telling the story of the process from the user's perspective
  B. An Excel spreadsheet with steps of the process as rows, and systems and personas in columns
  C. An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes
  D. A Powerpoint deck wftJscreenshots of the current systems and callouts towhat is happening on each slide
  C. An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes

• Question 127:

  A financial services company offers special deposit products for its employees. These employees have customer records in Salesforce so that they can be serviced like normal customers. Only customer service employees within a specific group should be able to see these special deposit products in Salesforce to protect the personal financial information of bank employees.

  How should the administrator configure sharing rules in Financial Services Cloud to meet these requirements?

  A. Create an Account sharing rule based on record owner.
  B. Create Account sharing rules based on criteria.
  C. Create a Financial Account sharing rule based on record owner.
  D. Create a Financial Account sharing rule based on criteri
  D. Create a Financial Account sharing rule based on criteri

• Question 128:

  To access all Financial Services Cloud (FSC) functionalities available out of the box, a consultant must install the FSC Managed Package and the Unmanaged Extension Packages. Which two functionalities are included in the FSC Unmanaged Extension Packages?

  A. Custom objects to track Financial Accounts and Household
  B. The Commercial Banking dashboard
  C. Field sets that configure how fields display in the client and household profiles
  D. Predefined list views of clients and households
  B. The Commercial Banking dashboard
  C. Field sets that configure how fields display in the client and household profiles

• Question 129:

  A System Administrator has received a note from one of theportfolio managers that the ActionableRelationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have accessto it and are able to use it to manage their customer's relationships. What is a possible cause for this?

  A. The portfolio manager has not been given the permissions that enable users to view and manage ARC
  B. The portfolio manager does not have access tothe Lightning page that has the ARC component added
  C. The portfolio manager does not have access to the account records that he is trying to create for.
  D. The ARC Component has not been added to the page layout
  A. The portfolio manager has not been given the permissions that enable users to view and manage ARC

• Question 130:

  The Salesforce Admin of Lake Tahoe Bank wants to implement Financial Services Cloud using the individual object model. What are the steps to disable person accounts? (Choose Three)

  A. Log a case with Salesforce to perform the conversion from Person Accounts to the individual model.
  B. Assign the Person Account record type to the user profiles.
  C. Disable the Person Account custom setting.
  D. Remove Person Account record types from the Individual Record Type Mapper.
  E. Assign the Individual record type to the user profiles.
  A. Log a case with Salesforce to perform the conversion from Person Accounts to the individual model.
  D. Remove Person Account record types from the Individual Record Type Mapper.
  E. Assign the Individual record type to the user profiles.