Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 51:

  Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

  A. Configure a new Service Level for immediate assignment.
  B. Postpone all lower-priority jobs and extend Due Dates.
  C. Manually flag Service Appointments as "In Jeopardy" due to weather.
  D. Configure Emergency Policy and use the Emergency Wizard.
  D. Configure Emergency Policy and use the Emergency Wizard.

• Question 52:

  Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

  A. Automatically schedule unscheduled services to available Resources.
  B. Automatically Dispatch Service Appointments using Drip Feed.
  C. Automatically change the status to Dispatched of all Service Appointments.
  D. Automatically run Optimization Background Job every hour.
  B. Automatically Dispatch Service Appointments using Drip Feed.

• Question 53:

  Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

  A. First time fix rate: The percentage of on-site service requests resolved on the first visit.
  B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
  C. Average time to repair: The average time required to repair or install as asset.
  D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
  B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

• Question 54:

  Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

  A. With Entitlement Templates
  B. With Workflows
  C. With Process Builder
  D. With Work Order Types.
  C. With Process Builder

• Question 55:

  Universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

  A. field sets
  B. page layouts
  C. mini page layouts
  D. visual force page
  B. page layouts

• Question 56:

  Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation'

  A. The Preferred Resource service objective is ignored for active Crew Members.
  B. Capacity-based scheduling is supported for Service Crews.
  C. A service resource can only be a member of a single Crew.
  D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
  C. A service resource can only be a member of a single Crew.

• Question 57:

  Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to

  troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

  Which two conditions would make the Consultant consider setting the optimizer to High?

  Choose 2 answers

  A. The Scheduling Policy Used field is blank.
  B. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
  C. Most service appointments have the same priority.
  D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
  B. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
  C. Most service appointments have the same priority.

• Question 58:

  Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

  A. Use Opportunity Line Items and Price Books to track the price.
  B. Use Products and Price Books to track the price.
  C. Use Assets and Products to track the price.
  D. Use a custom object to model the Work Order pricing and price.
  C. Use Assets and Products to track the price.

• Question 59:

  Universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit.

  Which data model should the consultant recommend to the universal container?

  A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
  B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
  C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
  D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
  A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

• Question 60:

  Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the

  appointment as Dispatched on the console instead of seeing the Complete status update.

  Which two troubleshooting steps should a Consultant take to resolve the issue?

  Choose 2 answers

  A. Confirm the Technician's mobile device is online.
  B. Review Service Appointment automation.
  C. Verify the Dispatcher ran the Service Appointment data Job.
  D. Investigate the Work Order lifecycle.
  A. Confirm the Technician's mobile device is online.
  B. Review Service Appointment automation.