Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 61:

  Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements?

  A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
  B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
  C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
  D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
  C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

• Question 62:

  Universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes. Which solution should a Consultant recommend to relate the part to a customer container?

  A. Add the container as an asset on account and make the part internal assets
  B. Add the container as product on the account and part to the child product related list
  C. Create a hierarchical relationship between the parent product container and the child part product
  D. Create an asset hierarchy on account with container as root asset and part as the child assets
  D. Create an asset hierarchy on account with container as root asset and part as the child assets

• Question 63:

  Universal Containers wants to track the work that is performed on the customer's install base. What object relationship should the Consultant focus on to meet this requirement?

  A. Products to Accounts
  B. Assets to Products
  C. Work Orders to Assets
  D. Work Orders to Products
  D. Work Orders to Products

• Question 64:

  The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

  A. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
  B. Select a Service Appointment from the list and press the "Schedule" action.
  C. Select multiple Service Appointments from the list and bulk schedule them.
  D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
  E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
  B. Select a Service Appointment from the list and press the "Schedule" action.
  C. Select multiple Service Appointments from the list and bulk schedule them.
  D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

• Question 65:

  Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC

  also wants the scheduling policy to look at the resources secondary services territory.

  Which two scheduling policy changes should a consultant recommend?

  Choose 2 answers

  A. Includes the match territory work rule
  B. Remove the match territory work rule
  C. Select working location enable primary on the working territories work rule
  D. Deselect working location primary on the working territories work rule
  B. Remove the match territory work rule
  C. Select working location enable primary on the working territories work rule

• Question 66:

  Universal containers wants to identify which resources need more or fewer appointment. Which Gantt chart filter option should a consultant recommend to provide this information?

  A. Select date resolution on the hours tab.
  B. Select hours absences and overtime on the utilization tab.
  C. Select sort by average utilization on the resources tab.
  D. Select travel time and breaks as skills on the skills tab.
  C. Select sort by average utilization on the resources tab.

• Question 67:

  Some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them.

  How should a consultant provide access to FSL mobile app?

  A. Assign a permission set
  B. Modify the user profile
  C. Update the public group membership
  D. Modify the user record
  A. Assign a permission set

• Question 68:

  Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

  A. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
  B. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
  C. Create custom fields to capture that the Wrap UP Activities have been completed.
  D. Create a Workflow to close the Milestone when the Wrap Up is complete.
  E. Create a Process Builder to close the Milestone when the Wrap Up is complete.
  B. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
  C. Create custom fields to capture that the Wrap UP Activities have been completed.
  D. Create a Workflow to close the Milestone when the Wrap Up is complete.

• Question 69:

  Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

  A. Create operating hours for the Service Appointment.
  B. Create operating hours for the Service Resource.
  C. Create operating hours for the Optimization Engine.
  D. Create operating hours for the Service Territory.
  B. Create operating hours for the Service Resource.
  D. Create operating hours for the Service Territory.

• Question 70:

  Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock

  How should UC track the van stock door locks?

  A. Create a product item for each door lock utilizing standard field
  B. Create a product item with all the serial numbers in the noted section
  C. Create a product item and enter a serial number in related list
  D. Create a product item and enter technician lock quantity
  A. Create a product item for each door lock utilizing standard field