Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 71:

  Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?

  A. Only the Primary Assets related list on the Asset object
  B. Both the Primary Assets and Related Assets related lists on the Work Order object
  C. Only the Primary Assets related list on the Work Order object
  D. Both the Primary Assets and Related Assets related lists on the Asset object
  D. Both the Primary Assets and Related Assets related lists on the Asset object

• Question 72:

  Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

  A. Add the Work Order Quick Action on the Case.
  B. Use Work Types to achieve pre-defined templates.
  C. Add the Work Order Quick Action on the Account.
  D. Use Record Types to achieve pre-defined templates.
  A. Add the Work Order Quick Action on the Case.
  B. Use Work Types to achieve pre-defined templates.

• Question 73:

  Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.

  Which license types and quantities should the consultant recommend?

  A. 100 contractors 100 contractors
  B. 25 contractors 75 contractors 25 contractors
  C. 25 contractors 100 contractors
  C. 25 contractors 100 contractors

• Question 74:

  When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

  A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
  B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
  C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
  D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
  C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

• Question 75:

  Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app. What should a Consultant recommend to control their Technicians' view?

  A. Mini-Page Layouts
  B. Page Layouts
  C. Visualforce Pages
  D. Field Sets
  B. Page Layouts

• Question 76:

  Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician.

  How should consultants meet these requirements?

  A. Work order will have multiple service appointments. Each service appointment will be linked to the asset
  B. Each account will have a service appointment that will represent the work to be done at customer site
  C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
  D. Each asset will have a service appointment that will represent work order needed each machine
  C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

• Question 77:

  Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

  A. Service Appointment inventory
  B. Products Consumed on Work Order Line Items
  C. Work Order inventory
  D. Products Consumed on Work Orders
  B. Products Consumed on Work Order Line Items
  D. Products Consumed on Work Orders

• Question 78:

  In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

  A. Google Traffic Data
  B. Resource's Home Base
  C. Service Appointments
  D. Resource's Travel Speed
  E. Service Appointment Dependencies
  A. Google Traffic Data
  B. Resource's Home Base
  C. Service Appointments

• Question 79:

  Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working?

  A. Technician hours at client location.
  B. Technician work orders completed
  C. Technician hours traveling
  D. Technician hours per day.
  A. Technician hours at client location.
  D. Technician hours per day.

• Question 80:

  Universal Containers (UC) wants to deploy Knowledge to its field team.

  How should UC ensure its Technicians can access Knowledge Articles offline?

  A. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
  B. Use Work Types to assign associated Articles to Work Orders.
  C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
  D. Create a custom mobile app that syncs articles based on Service Appointment assignments.
  B. Use Work Types to assign associated Articles to Work Orders.