EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 341:

  Which of the following availability management activities is/are considered to be proactive as opposed to reactive?

  1.

  Monitoring system availability

  2.

  Designing availability into a proposed solution

  A. None of the above
  B. Both of the above
  C. 1 only
  D. 2 only
  D. 2 only

• Question 342:

  Consider the following list:

  1.

  Change authority

  2.

  Change manager

  3.

  Change advisory board (CAB)

  Which one of the following is the BEST description of the items above?

  A. Job descriptions
  B. Functions
  C. Teams
  D. Roles, people or groups
  D. Roles, people or groups

• Question 343:

  The Supplier Management process includes:

  1: Service Design activities, to ensure that contracts will be able to support the service requirements

  2: Service Operation activities, to monitor and report supplier achievements

  3:

  Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

  A. 1 and 2 only
  B. 1 only
  C. All of the above
  D. 1 and 3 only
  C. All of the above

• Question 344:

  In which document would you expect to see an overview of actual service achievements against targets?

  A. Operational level agreement (OLA)
  B. Capacity plan
  C. Service level agreement (SLA)
  D. SLA monitoring chart (SLAM)
  D. SLA monitoring chart (SLAM)

• Question 345:

  Which of the following should NOT be a concern of Risk Management?

  A. To ensure that the organization can continue to operate in the event of a major disruption or disaster
  B. To ensure that the workplace is a safe environment for its employees and customers
  C. To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss
  D. To ensure only the change requests with mitigated risks are approved for implementation
  D. To ensure only the change requests with mitigated risks are approved for implementation

• Question 346:

  Which of the following is service transition planning and support NOT responsible for?

  A. Prioritizing conflicts for service transition resources
  B. Coordinating the efforts required to manage multiple simultaneous transitions
  C. Maintaining policies, standards and models for service transition activities and processes
  D. Detailed planning of the build and test of individual changes
  D. Detailed planning of the build and test of individual changes

• Question 347:

  Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

  A. Change management
  B. IT service continuity management
  C. Financial management for IT services
  D. Service catalog management
  B. IT service continuity management

• Question 348:

  Which of these would fall outside the scope of a typical service change management process?

  A. A change to a contract with a supplier
  B. A firmware upgrade to a server that is only used for IT Service Continuity purposes
  C. An urgent need to replace a CPU to restore a service during an incident
  D. A change to a business process that depends on IT Services
  D. A change to a business process that depends on IT Services

• Question 349:

  Which of the following questions does Service Strategy help answer with its guidance?

  1.

  How do we prioritize investments across a portfolio?

  2.

  What services to offer and to whom?

  3.

  What are the Patterns of Business Activity (PBA)?

  A. 3 only
  B. 1 only
  C. 2 only
  D. All of the above
  D. All of the above

• Question 350:

  Which of the following are managed by facilities management?

  1.

  Hardware within a data centre or computer room

  2.

  Applications

  3.

  Power and cooling equipment

  4.

  Recovery sites

  A. 1, 2 and 3 only
  B. All of the above
  C. 1, 3 and 4 only
  D. 1 and 3 only
  C. 1, 3 and 4 only