EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 331:

  From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

  A. User
  B. Customer
  C. Supplier
  D. Administrator
  B. Customer

• Question 332:

  Which of the following models would be MOST useful in helping to define roles and responsibilities in an organization structure?

  A. RACI model
  B. Incident model
  C. Continual service improvement (CSI) model
  D. The Deming Cycle
  A. RACI model

• Question 333:

  What is the BEST description of an operational level agreement (OLA)?

  A. An agreement between the service provider and another part of the same organization
  B. An agreement between the service provider and an external organization
  C. A document that describes to a customer how services will be operated on a day-to-day basis
  D. A document that describes business services to operational staff
  A. An agreement between the service provider and another part of the same organization

• Question 334:

  Which is the correct combination of Service Management terms across the Lifecycle?

  

  A. 1A, 2B, 3C, 4D
  B. 1C, 2D, 3A, 4B
  C. 1C, 2B, 3A, 4D
  D. 1B, 2C, 3D, 4A
  C. 1C, 2B, 3A, 4D

• Question 335:

  Which is the correct definition of a customer facing service?

  A. One which directly supports the business processes of customers
  B. A service that cannot be allowed to fail
  C. One which is not covered by a service level agreement
  D. A service not directly used by the business
  A. One which directly supports the business processes of customers

• Question 336:

  What type of record should you raise when a problem diagnosis is complete and a workaround is available?

  A. A service object
  B. An incident
  C. A change
  D. A known error
  D. A known error

• Question 337:

  What is a RACI model used for?

  A. Performance analysis
  B. Recording configuration items
  C. Monitoring services
  D. Defining roles and responsibilities
  D. Defining roles and responsibilities

• Question 338:

  A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

  A. Be accountable for the outcome of an activity
  B. Perform an activity
  C. Be kept up-to-date on the progress of an activity
  D. Manage an activity
  C. Be kept up-to-date on the progress of an activity

• Question 339:

  Which of the following statements about processes is INCORRECT?

  A. The output from a process has to conform to operational norms derived from business objectives
  B. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
  C. The objective of any IT process should be expressed in terms of business benefits and goals
  D. A process may define policies, standards and guidelines
  B. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"

• Question 340:

  What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  A. Configuration baseline
  B. Project baseline
  C. Change baseline
  D. Asset baseline
  A. Configuration baseline