EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 1:

  Access management is closely related to which other process?

  A. Capacity management only
  B. 3rd line support
  C. Information security management
  D. Change management
  C. Information security management

• Question 2:

  There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?

  1.

  Progress

  2.

  Effectiveness

  3.

  Efficiency

  4.

  ?

  A. Cost
  B. Conformance
  C. Compliance
  D. Capacity
  C. Compliance

• Question 3:

  Which of the following statements about processes is INCORRECT?

  A. They are units of organizations designed to perform certain types of work
  B. We must be able to measure them in a relevant manner
  C. They deliver specific results
  D. They respond to specific events
  A. They are units of organizations designed to perform certain types of work

• Question 4:

  Which two processes will contribute MOST to enabling effective problem detection?

  A. Incident and financial management
  B. Change and release and deployment management
  C. Incident and event management
  D. Knowledge and service level management
  C. Incident and event management

• Question 5:

  Which process lists "Understanding patterns of business activity" as a major role?

  A. Demand Management
  B. Supplier Management
  C. Service Desk
  D. Request Fulfillment
  A. Demand Management

• Question 6:

  The positive effect that customers perceive a service can have on their business outcomes is referred to as what?

  A. The utility of a service
  B. The warranty of a service
  C. The economic value of a service
  D. Return on investment
  A. The utility of a service

• Question 7:

  Which one of the following is the BEST description of a relationship in service asset and configuration management?

  A. Describes the topography of the hardware
  B. Describes how the configuration items (CIs) work together to deliver the services
  C. Defines which software should be installed on a particular piece of hardware
  D. Defines how version numbers should be used in a release
  B. Describes how the configuration items (CIs) work together to deliver the services

• Question 8:

  Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

  A. Service Design
  B. Service Strategy
  C. Service Operation
  D. Continual Service Improvement
  A. Service Design

• Question 9:

  What type of improvement should be achieved by using the Deming Cycle?

  A. Rapid, one-off improvement
  B. Return on investment within 12 months
  C. Quick wins
  D. Steady, ongoing improvement
  D. Steady, ongoing improvement

• Question 10:

  Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

  A. Suppliers, manufacturers and vendors
  B. Customers
  C. Internal departments
  D. The facilities management function
  A. Suppliers, manufacturers and vendors