EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 361:

  Which process is responsible for ensuring that appropriate testing takes place?

  A. Knowledge management
  B. Release and deployment management
  C. Service asset and configuration management
  D. Service level management
  B. Release and deployment management

• Question 362:

  Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

  A. The IT director
  B. The process owner
  C. The service owner
  D. The customer
  B. The process owner

• Question 363:

  Which process would you MOST expect to be involved in the management of underpinning contracts?

  A. Change management
  B. Service catalogue management
  C. Supplier management
  D. Release and deployment management
  C. Supplier management

• Question 364:

  Which statement about the emergency change advisory board (ECAB) is CORRECT?

  A. The ECAB considers every high priority request for change (RFC)
  B. Amongst the duties of the ECAB is the review of completed emergency changes
  C. The ECAB will be used for emergency changes where there may not be time to call a full CAB
  D. The ECAB will be chaired by the IT Director
  C. The ECAB will be used for emergency changes where there may not be time to call a full CAB

• Question 365:

  Effective release and deployment management enables the service provider to add value to the business by?

  A. Ensuring that all assets are accounted for
  B. Ensures that the fastest servers are purchased
  C. Delivering change, faster and at optimum cost and minimized risk
  D. Verifying the accuracy of all items in the configuration management database
  C. Delivering change, faster and at optimum cost and minimized risk

• Question 366:

  Who is responsible for defining metrics for change management?

  A. The change management process owner
  B. The change advisory board (CAB)
  C. The service owner
  D. The continual service improvement manager
  A. The change management process owner

• Question 367:

  Identity and Rights are two major concepts involved in which one of the following processes?

  A. Access Management
  B. Facilities Management
  C. Event Management
  D. Demand Management
  A. Access Management

• Question 368:

  Which one of the following is it the responsibility of supplier management to negotiate and agree?

  A. Service level agreements (SLAs)
  B. Third-party contracts
  C. The service portfolio
  D. Operational level agreements (OLAs)
  B. Third-party contracts

• Question 369:

  Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  A. The service level management
  B. The IT service continuity management
  C. The service catalogue management
  D. The supplier management
  D. The supplier management

• Question 370:

  Which process is responsible for the availability, confidentiality and integrity of data?

  A. Service catalogue management
  B. Service asset and configuration management
  C. Change management
  D. Information security management
  D. Information security management