EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 351:

  Major Incidents require:

  A. Less documentation
  B. Longer timescales
  C. Less urgency
  D. Separate procedures
  D. Separate procedures

• Question 352:

  Service Design emphasizes the importance of the 'Four Ps'. Which of the following is a correct list of these 'Four Ps'?

  A. People, Products, Partners, Profit
  B. People, Process, Products, Partners
  C. Potential, Preparation, Performance, Profit
  D. People, Potential, Products, Performance
  B. People, Process, Products, Partners

• Question 353:

  An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

  A. Excessive focus on quality
  B. Excessively reactive
  C. Excessively proactive
  D. Excessive focus on cost
  D. Excessive focus on cost

• Question 354:

  How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

  A. Each stage should be carried out once in the order Plan-Do-Check-Act
  B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
  C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement
  D. The entire cycle should be repeated multiple times to implement Continual Improvement
  D. The entire cycle should be repeated multiple times to implement Continual Improvement

• Question 355:

  Which of the following is the best definition of service management?

  A. The ability to keep services highly available to meet the business needs
  B. A set of specialized organizational capabilities for providing value to customers in the form of services
  C. A complete set of all the documentation required to deliver world class services to customers
  D. An internationally recognized methodology to provide valuable services to customers
  B. A set of specialized organizational capabilities for providing value to customers in the form of services

• Question 356:

  What are the two major processes in Problem Management?

  A. Technical and Service
  B. Resource and Proactive
  C. Reactive and Technical
  D. Proactive and Reactive
  D. Proactive and Reactive

• Question 357:

  Which of the following is commonly found in a contract underpinning an IT service?

  1.

  Financial arrangements related to the contract

  2.

  Description of the goods or service provided

  3.

  Responsibilities and dependencies for both parties

  A. 1 and 2 only
  B. 1 and 3 only
  C. 2 and 3 only
  D. All of the above
  D. All of the above

• Question 358:

  The BEST description of an incident is:

  A. An unplanned disruption of service unless there is a backup to that service
  B. An unplanned interruption to service or a reduction in the quality of service
  C. Any disruption to service whether planned or unplanned
  D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
  B. An unplanned interruption to service or a reduction in the quality of service

• Question 359:

  Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

  A. IT management
  B. Service desk manager
  C. Business management
  D. The change manager
  C. Business management

• Question 360:

  Which process will regularly anal0yse incident data to identify discernible trends?

  A. Service level management
  B. Problem management
  C. C0hange management
  D. Event management
  B. Problem management