EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 321:

  Which types of communication would the functions within service operation use?

  1.

  Communication between data centre shifts

  2.

  Communication related to changes

  3.

  Performance reporting

  4.

  Routine operational communication

  A. 1 only
  B. 2 and 3 only
  C. 1, 2 and 4 only
  D. All of the above
  D. All of the above

• Question 322:

  Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  A. Service level management
  B. Service portfolio management
  C. Request fulfilment
  D. Demand management
  C. Request fulfilment

• Question 323:

  Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

  A. Profit
  B. Preparation
  C. Products
  D. Potential
  C. Products

• Question 324:

  Which of the following is the BEST reason for categorizing incidents?

  A. To establish trends for use in problem management and other IT service management (ITSM) activities
  B. To ensure service levels are met and breaches of agreements are avoided
  C. To enable the incident management database to be partitioned for greater efficiency
  D. To identify whether the user is entitled to log an incident for this particular service
  A. To establish trends for use in problem management and other IT service management (ITSM) activities

• Question 325:

  Which of the following is NOT a benefit of using public frameworks and standards?

  A. Knowledge of public frameworks is more likely to be widely distributed
  B. They are always free ensuring they can be implemented quickly
  C. They are validated across a wide range of environments making them more robust
  D. They make collaboration between organizations easier by giving a common language
  B. They are always free ensuring they can be implemented quickly

• Question 326:

  When tan a known error record tie raised?

  1.

  At any time when it would be useful to do so

  2.

  After a workaround has been found

  A. 2onty
  B. 1 only
  C. Neither of the above
  D. Both of the above
  C. Neither of the above

• Question 327:

  Which model delivers a view of the services, assets and infrastructure?

  A. Incident Model
  B. Problem Model
  C. Configuration Model
  D. Change Model
  C. Configuration Model

• Question 328:

  Which of the following activities would be performed by a process manager?

  1.

  Monitoring and reporting on process performance

  2.

  Identifying improvement opportunities

  3.

  Appointing people to required roles

  A. All of the above
  B. 1 and 3 only
  C. 1 and 2 only
  D. 2 and 3 only
  A. All of the above

• Question 329:

  Identify the input to the Problem Management process.

  A. Request for Change
  B. Problem Resolution
  C. Incident Records
  D. New Known Errors
  C. Incident Records

• Question 330:

  Which one of the following can help determine the level of impact of a problem?

  A. Definitive media library (DML)
  B. Configuration management system (CMS)
  C. Statement of requirements (SOR)
  D. Standard operating procedures (SOP)
  B. Configuration management system (CMS)